[Hiring] Order Analyst @Varsity Brands

Role Description

As an Order Analyst on the Internal Decoration Support Team, you will play a critical role in ensuring orders move smoothly from production to delivery. You’ll serve as a key liaison between the internal decoration teams, Sales and Sales Support. Your proactive communication and problem-solving skills directly impact customer satisfaction and operational efficiency.

• Review and monitor open orders to ensure FIRST CLASS customer service.
• Investigate exception orders and work with other internal teams to find quick and exceptional resolutions to issues that best serve our customer while providing excellent customer service.
• Proactively discover and resolve potential issues such as any order being held up, orders with shortages, past due orders, and order cancellations.
• Assess order discrepancies (late units, shortages or missing items) and determine when replacement orders are necessary.
• Provide status updates to sales and support when issues are identified.
• Send professional emails that are organized, clear, and informative.
• Ensure all inquiries and status updates are sent or responded to within 24 business hours.
• Support and adhere to all company policies, procedures, and operational guidelines.

Qualifications

• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• High attention to detail and proven problem-solving and critical-thinking skills
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with a sense of urgency
• Ability to work independently in a remote environment
• Proficient in Microsoft Office (Outlook, Excel, Teams) and order management systems
• Previous customer service, production support, or order management experience preferred

Requirements

• The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This job operates in a home office environment. Prolonged periods of sitting, standing, and typing will occur on a regular basis.

Benefits

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!