[Hiring] Operations Work Lead Senior - Centralized Booking @PNC

Role Description

The Operations Work Lead Senior is responsible for providing hands-on operational support, workflow coordination, and leadership within a fast-paced environment. This role ensures work is completed accurately, on time, and in alignment with business standards. The ideal candidate demonstrates accountability, communicates with confidence, and has a strong focus on process improvement and team development.

• Take full accountability and ownership of assigned workflows, deliverables, and performance outcomes.
• Lead daily work distribution, ensuring tasks are prioritized and completed within established service levels.
• Provide clear, confident communication to team members, leadership, and cross-functional partners.
• Make effective, timely decisions using sound judgment and analytical reasoning.
• Support team success with a coaching mindset, offering guidance, feedback, and skill development.
• Collaborate across teams to resolve issues, escalate concerns appropriately, and influence positive outcomes.
• Identify workflow gaps and contribute to continuous process improvement initiatives.
• Maintain adaptability and resilience in response to shifting priorities, deadlines, and business needs.
• Monitor work progress and assist with analytics, reporting, and operational insights as needed.

Qualifications

• Accountability
• Ensure Compliance
• People Management
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)

Requirements

• Roles at this level typically require a university/college degree with < 1 year of professional experience and/or successful completion of a formal development program.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service