[Hiring] Operations Analyst Associate @QuinStreet

Role Description

We are seeking a detail-oriented Disputes & Operations Analyst to support our Lender Operations team. This role is primarily responsible for managing complaints and disputes, while supporting day-to-day operational workflows and ensuring adherence to internal procedures and lender requirements.

The ideal candidate is highly organized, comfortable managing multiple priorities, and focused on accuracy and follow-through in a fast-paced environment.

Qualifications

• 3+ years of experience in operations, support, or administrative roles
• Experience in lending, financial services, or handling complaints/disputes
• Strong organizational and multitasking skills
• Excellent communication and attention to detail
• Ability to follow processes and work in a high-volume environment

Requirements

• Own the intake, tracking, and coordination of lender complaints and disputes
• Manage Jira workflows, ensuring tickets are properly created, updated, and resolved
• Coordinate across lenders, account managers, contractors, and internal teams
• Gather documentation and ensure timely, accurate responses
• Monitor and follow up on open or ageing tickets
• Track and organize complaints to identify trends and repeat issues
• Provide monthly summaries to support contractor performance reviews
• Assist with lender billing, data entry, and lender setup processes
• Respond to internal lender-related inquiries and maintain accurate records
• Ensure day-to-day work aligns with internal procedures and lender requirements
• Identify and flag missing information or process inconsistencies
• Support documentation updates and audit preparation as needed

Benefits

• Expected salary range: $45,000 USD to $64,000 USD annually
• Performance bonus or commission eligibility
• Equity in the form of restricted stock units
• Participation in standard employee benefits programs, including:
• Health care benefits
• Retirement benefits
• Paid days off (sick leave, parental leave, vacation benefits)
• Any other tax-reportable benefits