[Hiring] Onsite Graphics Manager @Propelis

Role Description

The Onsite Graphics Manager provides on-site project management, coordination and support throughout the development and approval process of private brand packaging. The GPM has the authority needed to decide and act for the purpose of fulfilling the company's commitment to our customers, while ensuring that all company policies and standard procedures are followed.

• Works in planning the job to service the client and fulfill expectations.
• Reviews all incoming jobs and obtains job specifications from the client or product supplier.
• Schedules and attends planning meetings with client and production when necessary.
• Adds and updates project status in online project management tool.
• Offers creative, constructive ideas and suggestions pertaining to incoming work and discuss alternative ways of producing jobs for quality and cost effectiveness.
• Determines and communicates final artwork due date according to customer needs.
• Updates and reviews projects in client online project management system.
• Works with SGS in plant personnel and suppliers to set up new suppliers in SGS systems and in some instances to resolve invoicing/payment issues providing project and client specific detail.
• Ensures accurate information of design files, layouts and specifications received from customer and/or supplier and coordinates with appropriate in plant personnel.
• Reviews comments in online proofing system from product supplier, 3rd party regulatory and client to ensure all communication are clear for next round of art revisions.
• Communicates with sales, production, and client to relay information and make appropriate recommendations.
• Coordinates and/or participates in art turnover meetings with SGS Operations Manager(s) and operators to ensure correct transfer of information is given for job completion.
• Advises Production department of any special customer requirements.
• Works with SGS plant to ensure PO numbers are received and quotes are prepared prior to job shipping.
• Informs sales if actual production of job deviates from original plan causing additional costs (i.e., additional system work, unforeseen production problems, etc.).
• Contacts SGS production or client when a problem arises that will affect delivery.
• Handles meetings, emails, and calls from stakeholders regarding status of work in progress.
• Ensures any customer concerns or issues are addressed by advising Customer Service Manager/Account Manager and following up as necessary.
• Has the authority to stop work on a job and/or authorize rework if the quality will not meet customer’s expectations.
• Participates in customer meetings with or without sales staff as an information source and to ensure positive customer relations.

Qualifications

• Minimum of a two-year degree or equivalent experience in the graphic arts industry.
• Must have a minimum of one year experience in project management in the package design, graphics or prepress industry and have experience working directly with clients, buyers, printers, etc.
• Good communication skills to serve as an effective liaison between client, production, and project stakeholders.
• Logical and conceptual thinking skills to correlate job specifications.
• A basic understanding of computers and computer software (Outlook, Excel, Word, ProofHQ).
• Portrays problem solving and decision-making skills.
• Proven customer service skills and ability to deal effectively with difficult customer situations.
• Ability to receive and prioritize multiple inputs on managed projects.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to: sit, stand, walk, reach with hands and arms, use hands to handle or feel objects, tools, or controls, climb or balance, stoop, kneel, crouch or crawl, physically type data into a computer keyboard, interact verbally in person and on the phone, make verbal presentations, vision to include close vision, color vision, peripheral vision.
• Lift and/or move up to 40 lbs. (occasionally).
• Travel by air and/or auto requiring overnight stay is required (rarely).

Benefits

• Selection of health care plans with prescription drug coverage.
• Dental plan.
• Vision plan.
• Basic and supplemental life insurance.
• Flexible spending account for medical and dependent care expenses or a health savings account based on plan selection.
• Short/long term disability.
• 401(k) Savings Plan.