[Hiring] Online Retention Team Manager @Louisiana State University

Role Description

The Online Retention Team Manager is responsible for overseeing the day-to-day operations of the Student Success Coach Team. This position reports to the Associate Director of Student Success and Retention and works closely with recruitment and retention team leadership, marketing managers, Salesforce administrators, and LSU departments and staff. The position must be able to establish goals, manage team metrics and expectations through Salesforce reports and dashboards, and is accountable for ensuring individual team performance is being met term over term.

• Manage a team of Student Success Coaches and Team Leads. In coordination with the Director, set performance goals, benchmarks, and expectations for the team. Ensure high team performance, provide support and resources to help meet enrollment and retention goals, and resolve issues or concerns that may arise within the team. Utilize technology to track team metrics and goals to report back to the Director. (60%)
• Conduct team meetings, identify process bottlenecks to improve procedures and workflows, act as a liaison between the retention team and various areas of Online and Continuing Education to maintain appropriate procedures and ensure the team receives up-to-date information. (15%)
• Provide training in processes and systems such as our CRM, SIS, and other systems used by the team. Work with OCE Trainer to update and maintain training for new hires. Provide continuous coaching and professional development opportunities for the retention team as well as participate in their own professional development growth. (10%)
• Collaborate with Online and Continuing Education's IT team to help improve and build out a successful technology infrastructure. (10%)
• Other duties may be assigned. (5%)

Qualifications

• Bachelor's degree with 3 years of experience
• Specific Experience: Recruitment, student retention, or higher education. Minimum of 2-3 years on a recruitment and/or retention team.
• LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Requirements

• Operation Essential Personnel - This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.

Benefits

• Health, life, dental, and vision insurance
• Flexible spending accounts
• Retirement options
• Various leave options
• Paid holidays
• Wellness benefits
• Tuition exemption for qualified positions
• Training and development opportunities
• Employee discounts
• And more!