[Hiring] Online Marketplace Manager @SSF IMPORTED AUTO PARTS LLC

Role Description

We are seeking a results-driven Marketplace Manager to lead and grow our presence across major e-commerce platforms, including eBay, Amazon Marketplace, and others. You will be responsible for the end-to-end management of our digital storefronts, ensuring high-quality listings, optimized search visibility, and superior account health.

As this is a fully remote position, we are looking for a self-starter who can navigate the complexities of third-party marketplaces independently while collaborating effectively with our broader team.

Essential Job Functions

• Listing Management: Create, monitor, and optimize product listings across all marketplaces, ensuring accuracy in titles, descriptions, images, and pricing.
• Customer Engagement: Serve as the primary point of contact for customer inquiries via email and platform messaging systems; provide timely, professional, and technical support to ensure a premium buying experience and maintain high seller ratings.
• SEO & Optimization: Conduct keyword research and implement SEO best practices to improve organic rankings and conversion rates (A+ content, backend keywords, etc.).
• Performance Analysis: Track and report on key performance indicators (KPIs) such as sales volume, advertising spend (ACOS/ROAS), and profit margins.
• Account Health & Compliance: Monitor seller metrics, resolve listing suppressions, and ensure full compliance with platform-specific policies to protect account standing.
• Advertising Management: Manage and optimize PPC campaigns (Amazon Advertising, eBay Promoted Listings) to drive targeted traffic.

Qualifications

• Experience: 3+ years of experience managing high-volume accounts on Amazon (Seller Central/Vendor Central) and eBay. Experience with Walmart or Shopify is a plus.
• Technical Proficiency: Deep understanding of marketplace algorithms, listing tools, and multi-channel management software. Must demonstrate expertise in Microsoft Excel, PowerPoint, and CRM platforms.
• Analytical Mindset: Strong attention to detail and the ability to pull complex data to turn it into actionable business insights.
• Communication: Exceptional written and verbal communication skills; ability to handle complex customer inquiries and technical troubleshooting with professionalism and tact.
• Bilingual Capabilities: Proficiency in a second language is considered a strong asset.
• Remote Collaboration: Comfortable working independently while contributing to a team-oriented culture in a remote environment.
• Problem-Solving: Proven ability to resolve account issues, policy violations, and technical glitches directly with marketplace support.

Requirements

• Continual use of hands and arms.
• Sitting at a computer for long periods of time.
• Adapt to different time zones and work schedules.

Benefits

• Up to 19 days of accrued paid time off annually.
• 8 paid holidays.
• 401 (k) match up to 4%.
• Medical/Dental/Vision.
• Flexible spending account.
• Employee Assistance Program.
• Employer Paid Basic Life Insurance and AD&D.