[Hiring] Online Fraud Investigator @Lowe's Companies, Inc.

Role Description

This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.

The Online Fraud Investigator supports and manages investigations involving high-risk fraud, scams, and theft across all U.S. Lowe's stores, call centers, and online platforms. Responsibilities include:

• Conducting detailed investigations
• Developing and resolving loss cases
• Driving initiatives to reduce fraud-related expenses
• Improving operating income
• Minimizing shrink

The position oversees detection, investigation, and prosecution efforts through analytical review of behaviors, facts, and exception reporting. Key activities include:

• Initiating MCFs, ETBs, and BOLO alerts
• Maintaining strong collaboration with Legal, PR, Executive Customer Care, AR, HR, industry partners, and law enforcement agencies

What You Will Do

• Manage, direct, and follow up on all people and programs centered around theft and fraud cases to maximize case resolution, facilitate recovery of assets, and minimize liability.
• Provide guidance and training for store and field AP teams on identification of organized retail crime activity using fraud technology, remote camera systems, case management systems, applicable reporting and behavioral cues.
• Utilize case management database to initiate Master Case Files (MCF’s) and External Theft Bulletins (ETB’s).
• Review and link incidents (KTR’s and RWD’s) in the database and attach them to the MCF’s to build cases.
• Coordinate external focuses as needed by using the TDA function to generate actionable reporting and drive case closure through safe apprehension.
• Develop, produce and analyze reporting to identify and investigate ORC and internal cases.
• Collaborate with the Director of Retail Crime and Fraud, Regional Investigators, and the DAPM team through regular communication and feedback to drive continuous improvement in processes, programs, and case management.
• Build working relationships and communicate with law enforcement personnel and prosecution authorities at local, state, and federal levels to assist in the effective prosecution of ORC groups members.
• Attend and play an active role in local, state, ORCA and/or Retail AP meetings to build relationships and advance the industry.
• Practice self-leadership and promote learning in others by building relationships with store LP personnel and management.
• Mitigate liability and risks related to criminal activity and store-support fulfillment processes by developing fraud rules and manually reviewing orders in the fraud application to overall increase approval rates and maintain flow through of positive orders.
• Conduct or assist in interviewing organized retail crime, fraud and internal theft cases.
• Engage with and provide recommendations to Lowe’s Identity & Security, Legal, and Compliance teams to mitigate risk in security/ fraud platforms.

Qualifications

• Bachelor’s degree in Criminal Justice, Business, Risk Management, or related field or equivalent years of experience in lieu of education requirement, if applicable
• 5 years of experience in loss prevention, investigations, fraud detection, or risk mitigation
• 5 years multi-store retail experience or equivalent
• 3-5 years of demonstrated experience analyzing data
• 3 years of experience in using investigative tools and technology
• 3 years demonstrated experience conducting retail investigations and interviews

Preferred Skills/Experience

• Certified Forensic Interviewer (CFI)
• Loss Prevention Certified (LPC)
• Certified Interview and Interrogation– Wicklander-Zulawski

Requirements

• Pay Range: $74,600.00 - $124,500.00 annually
• Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
• Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii.
• Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

Company Description

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.