[Hiring] Onboarding Team Manager @NCV HOLDCO LLC

Role Description

The ideal candidate will lead and oversee a team responsible for seamlessly onboarding new clients to our managed services platform. This role requires a blend of technical expertise, project management skills, team building and a client-centric approach to ensure a smooth transition and set the foundation for long-term client success.

Accountabilities

• Onboarding Leadership
  • Develop and implement standardized onboarding processes and best practices
  • Coordinate cross-functional teams to ensure efficient and effective client onboarding
  • Continuously improve onboarding procedures based on feedback and metrics
  • Ensure all onboarding projects are completed on time and within scope
• Team Mentorship and Development
  • Lead, mentor, and develop a team of onboarding specialists
  • Conduct regular performance evaluations and provide constructive feedback
  • Identify skill gaps and implement training programs to enhance team capabilities
  • Foster a culture of continuous improvement and customer-first mindset
• Client Relationship and Escalation
  • Serve as the primary point of contact for high-profile client onboarding projects
  • Build and maintain strong relationships with new clients during the onboarding process
  • Collaborate with account managers to ensure a smooth handoff post-onboarding
  • Address escalations and resolve complex issues during the onboarding phase
• Project Profitability and Resource Scheduling
  • Oversee the planning and execution of all client onboarding projects
  • Develop project timelines, resource allocation plans, and risk mitigation strategies
  • Monitor project progress and ensure adherence to timelines and budgets
  • Collaborate with other departments to coordinate resources and expertise as needed
• Technology Integration and Deployment
  • Oversee the integration of client systems and data into NetCov's managed services platform
  • Ensure proper documentation of client environments and configurations
  • Collaborate with the engineering team to address technical challenges during onboarding
  • Stay current with NetCov's service offerings and technology stack to ensure smooth integration
• Other duties as assigned
• Performance Management & Results
  • Establish and track key performance indicators (KPIs) for the infrastructure team
  • Implement data-driven decision-making processes to improve team efficiency and effectiveness
  • Ensure timely delivery of projects and adherence to service level agreements (SLAs)
  • Drive continuous improvement in team performance and client satisfaction

Qualifications

• 7+ years of experience in IT infrastructure management, with at least 3 years in a management role.
• Strong technical knowledge of on-premises infrastructure, Microsoft 365, cloud platforms, and operating systems.
• Proven experience in managing cloud migration projects.
• Excellent understanding of IT service management principles and best practices.
• Strong project management skills and experience with relevant methodologies (e.g., ITIL, Agile).
• Excellent communication, interpersonal, and client relationship management skills.
• Relevant certifications (e.g., MCSE, AWS Certified Solutions Architect, Azure Administrator) are a plus.

Benefits

• Innovative Solutions: Work with cutting-edge cybersecurity and IT services tailored to the financial sector’s evolving needs.
• Competitive Compensation: Competitive base salary plus performance-based incentives and commissions.
• Professional Growth: Access to continuous training, career development, and opportunities for advancement within a rapidly growing company.
• Collaborative Culture: Join a team of passionate professionals who work together to solve complex challenges and deliver exceptional service to our clients.

Role Logistics

• This is a full-time position.
• This position may require travel occasionally for on-site meetings.