[Hiring] Onboarding Coordinator @Stayd Collective

Role Description

You'll own Haven's new-property onboarding end to end — from signed agreement to live listing — with a target of taking every home live in under 6 days. You're the owner's guide through their first experience with Haven: welcome calls, clear expectations, education on payouts and statements, and a clean handoff to the Owner Relations team. This is a fully remote role based in Argentina, working US hours. You keep the checklist tight, direct VAs and on-site support staff, coordinate vendors, and make onboarding faster every cycle. When onboarding volume is light, you flex into Owner Relations support.

• Own the full onboarding cycle from signed agreement to live, tracking every property against the under-6-day target.
• Be the owner's main point of contact during onboarding — welcome calls, proactive updates, and fast, friendly responses to every text, email, and call.
• Educate owners on Haven's processes, payout timing, and statements (line by line), and introduce the Owner Relations team structure so no one exits onboarding with open questions.
• Manage cross-functional handoffs: listing creation, photography scheduling, pricing setup, keys/access, cleaning setup, and welcome packet.
• Coordinate photography, pricing, and cleaning readiness with Tendwell and other vendors, and direct the on-site Onboarding Ops Support Staff to schedule and confirm lock installation on new properties.
• Manage a clean handoff from Sales once an agreement is signed, and partner with the tech team on listing and PMS setup.
• Direct VAs on data entry and QA across the PMS and other tech-stack tools.
• Keep the onboarding checklist/SOP current and find ways to make it faster — flag process gaps and help fix them, don't just work around them.
• Run the handoff to Owner Relations, including a 30-day check-in with every new owner.
• Serve as overflow support for Owner Relations on owner calls and tasks when onboarding volume is slow.
• Escalate blockers immediately — don't let a stalled step sit.

Qualifications

• Fluent, professional English (written and spoken).
• Available to work US business hours.
• Organized executor — thrive on checklists and juggle multiple properties at different stages.
• Clear communicator — comfortable being an owner's primary contact during a high-stakes transition.
• Patient teacher — explain payouts, statements, and processes as many times as it takes.
• Detail-oriented and fast-moving — catch small issues before they become owner-facing problems.
• Flexible — shift between onboarding and owner-relations work based on workload.
• Tech-forward — comfortable in a PMS, directing VAs, and using tools that make onboarding faster.
• Self-directed and dependable in a remote setup — reliable computer, stable high-speed internet, and a quiet workspace.
• Values-aligned — lead with integrity and hold to our values: Faithful Stewardship, Excellence, Humility, Teamwork, and Continuous Improvement.

Requirements

• Experience in vacation rental, short-term rental, hospitality, or property management.
• Familiarity with OwnerRez, Guesty, Hostaway, Breezeway, Lodgify, or similar STR software.
• Familiarity with Stripe or other payment/onboarding platforms.
• Experience designing SOPs, training programs, or process-improvement initiatives.
• Background in operations, project coordination, or continuous improvement.

Benefits

• Fully remote work from Argentina, with real ownership and visible impact.
• A foundational seat on the Owner Relations team as Haven scales toward roughly 100 net new properties a year.
• Direct exposure to leadership and a clear path to grow as the company grows.
• A fast-paced, supportive, data-driven team that values initiative.

Compensation

USD $2000/month

Reports To

General Manager, Haven Vacation Rental