[Hiring] On-Call Booking Coordinator @The Legends Agency

Role Description

The On-Call Booking Coordinator is responsible for managing shift bookings and communications during key afternoon and evening hours. Working independently in a fully remote environment, you will take ownership of Wednesday-to-Sunday operations, ensuring shifts are filled efficiently while maintaining performance against daily scorecard metrics.

The role requires someone who is highly organised, self-motivated, and able to remain fully contactable throughout the required working hours while contributing effectively within a fast-paced team.

Duties & Responsibilities

• Actively manage daily phone calls, emails, and messaging channels to drive and secure shift bookings.
• Maintain performance against daily scorecard metrics, including calls, messages, and booked shifts, while focusing on quality outcomes and right-fit placements.
• Work independently and remain fully contactable throughout the specified working hours.
• Take direct accountability for daily performance.
• Work collaboratively within a fast-paced environment.

Qualifications

• Previous experience in a booking or coordination team.
• Strong verbal and written communication skills.
• High proficiency in self-management and problem-solving.
• Resilient.
• Proactive.
• Receptive to direct feedback.
• Eager to learn.
• Comfortable working an evening and weekend schedule.

Requirements

• Ability and willingness to work 2:00 PM – 11:00 PM UK time / 3:00 PM – 12:00 AM South Africa time, Wednesday through Sunday, including mandatory weekends.
• Clean disciplinary record with no disciplinary history or active investigations.

Benefits

• Fully remote / work-from-home position.
• Performance incentives can scale up to £4,000 annually based on company-wide goal structures currently under review.