[Hiring] OIPA Business Solutions Analyst @National Guardian Life Insurance Company

Role Description

The OIPA Business Solutions Analyst is a technical business professional responsible for providing business analysis, production support, and quality assurance for the OIPA platform and integrations under the guidance of senior team members. This role serves as a liaison between business stakeholders and IT teams, ensuring that OIPA and integrations operations meet business requirements and maintain operational stability. This position operates in a collaborative team environment with increasing independence and requires developing expertise in OIPA system processes, data structures, and common workflows. The OIPA Business Solutions Analyst contributes to team knowledge-sharing initiatives and to support the delivery of quality solutions across the organization.

Qualifications

• Ability to analyze business processes and translate requirements into technical solutions
• Understanding of life insurance operations, underwriting, claims, or policy administration workflows
• Proven experience with Tier 2 Production Support and Issue Resolution
• Good written and verbal communication skills; ability to communicate with technical and non-technical audiences
• Demonstrated ability to work independently and with minimal supervision
• Strong organizational and project management skills
• Willingness to learn and develop expertise in OIPA systems
• Ability to bring stakeholders together and influence at all levels of the organization
• Excellent analytical, critical thinking and problem-solving skills
• Ability to help drive decision making
• Understand techniques related to diagramming, modeling and prototyping
• Ability to bring groups of stakeholders together using effective facilitation and presentation skills
• Proficient in all necessary technology, including computers, software applications including Microsoft Office Tools, Confluence, and JIRA
• Ability to extract meaning from data
• Experience working with third-party vendors
• Knowledge of insurance data standards and regulatory requirements preferred

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field preferred
• A minimum of three years of experience in a Business Analysis, Product Owner, or Production Support role required
• A minimum of one year of Production Support or Tier 2 Issue Resolution required
• A minimum of one year of experience working in life insurance or financial services (e.g., policy data, claims, underwriting, actuarial reporting) required
• A minimum of two years of direct experience working with the OIPA platform or similar life insurance administration system (e.g., FAST), preferred. Knowledgeable of Preneed experience highly desired

Benefits

• 20 days of Paid Time Off growing to 25 days after 5 years
• 11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)
• Health care, dental and vision plans
• Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account
• Annual bonus based on company performance
• Paid Parental Leave
• 401(k) match up to 9%
• Paid Sabbatical after 8 years
• Paid Volunteer Time
• Education Assistance Program
• Employee Recognition Program
• And much more!