[Hiring] Office Administrator @Emapta

Role Description

As an Office Administrator, you'll help an Australian trade services company deliver seamless operations, accurate scheduling, and responsive communication.

Qualifications

• At least 3 years of experience in office administration, customer service, or a similar role
• Excellent verbal and written English communication skills
• Confidence and professionalism in handling inbound and outbound customer calls
• Strong organizational skills and attention to detail
• Proficiency in data entry and accurate record management
• Proficiency in Microsoft Word, Excel, email applications, and online business systems
• Ability to prioritize multiple tasks, manage workloads, and meet deadlines

Requirements

• Answer phone calls and emails and respond professionally to customer inquiries
• Make outbound calls to schedule quotation appointments, confirm bookings, and provide service updates
• Follow up on outstanding quotations and support the sales team
• Update customer information, job records, and business details accurately in the client's CRM or record management system
• Monitor shared inboxes and manage email correspondence
• Provide general administrative support and coordinate team schedules and appointments
• Perform additional duties as assigned

Benefits

• Competitive salary package
• Day shift schedule
• Permanent WFH arrangement
• HMO coverage with one free dependent upon regularization
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval are subject to bank assessment; available to account holders with at least 6 months of company tenure)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms in Ortigas and Makati, with a complimentary physical fitness trainer
• Exclusive Emapta Lifestyle perks, including hotel and restaurant discounts and more
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• A total of 20 annual leave credits to use at your discretion, including 5 credits convertible to cash
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment