[Hiring] Occupational Therapy Services Supervisor @Connections Academy

Role Description

Working remotely from a home office, the Occupational Therapy (OT) Services Supervisor is responsible for owning the customer service, account management, and relationship management for assigned partner schools. This role serves as a primary point of contact for school-based stakeholders and ensures high-quality, compliant delivery of therapy services through data monitoring, reporting, and collaboration with Pearson Virtual Schools (PVS) partners.

In addition, the OT Services Supervisor directly manages and supervises a team of Occupational Therapists (OTRs), providing leadership across hiring, onboarding, training, performance management, and professional development. The Supervisor monitors OTR effectiveness during therapy sessions and oversees student participation and progress toward IEP goals. This role also contributes to departmental projects and continuous improvement initiatives, as assigned.

The OT Services Supervisor reports to the OT Services Department Manager.

Qualifications

• Minimum of five (5) years of experience as a licensed and registered OT(R) providing school-based services (teletherapy experience required)
• At least one (1) year of direct supervisory experience required; three (3) years preferred
• Master’s degree in a related field required
• Ability to obtain and maintain multiple state certifications, licenses, and clearances as required for assigned schools
• Ability to use a personal electronic device and email address for two-step authentication
• Strong leadership skills with a focus on accountability for student outcomes
• Demonstrated ability to analyze and interpret service delivery and performance data
• Comfort presenting information to both small and large audiences
• High level of technological proficiency, including Microsoft Office, Google Workspace, and Power BI
• Customer-focused mindset with strong written and verbal communication skills
• Creative, innovative problem-solver with adaptability to changing priorities
• Proven ability to manage multiple projects simultaneously in a fast-paced environment
• Collaborative team player with the ability to delegate and work cross-functionally
• Commitment to demonstrating Pearson Core Values consistently

Requirements

• Interview, hire, onboard, train, and supervise a team of approximately 20 full-time and part-time OTRs providing remote teletherapy services
• Lead and support professional development activities as requested
• Conduct regular performance evaluations, providing high-quality written and verbal feedback; document performance concerns, complete log audits, and complete formal performance evaluations
• Ensure OTRs consistently demonstrate professionalism, therapeutic effectiveness, and a strong customer service orientation
• Maintain frequent, ongoing communication with direct reports, including at least bi-monthly meetings to support compliance, collaboration, and professional growth
• Support OTRs in understanding and meeting certification, licensure, and professional development requirements
• Assist OTRs with the implementation of program updates, procedural changes, and new software or technology platforms
• Foster a strong sense of community, collaboration, and engagement within the OTR team
• Review and submit assigned staff timesheets for payroll processing
• Complete additional duties and departmental projects as assigned

Benefits

• Flexible work environment, including the ability to work from home
• Provided equipment includes laptop, headset, and second monitor

Company Description

Pearson Virtual Schools is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide our employees with the ability to work from anywhere, anytime.