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NOC Technician - Contractor
@PEAKE Technology Partners, LLC
[Hiring] NOC Technician - Contractor @PEAKE Technology Partners, LLC
Mar 25, 2025 - PEAKE Technology Partners, LLC is hiring a remote NOC Technician - Contractor. 💸 Salary: $14,000 - $18,000 per year. 📍Location: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This position involves responding to automatically-generated system alerts, determining the impact and severity of issues, and engaging appropriate resources based on this analysis.
- Resolve basic support issues from end users, such as password resets, VPN connection issues, and RDP issues.
- Perform after-hours system maintenance activities, including software updates and network equipment maintenance.
Duties and Responsibilities
- Conduct regular, eyes-on monitoring of multiple alert channels and sources for networks and systems.
- Generate and manage tickets based on monitoring results.
- Proactively monitor network and system health using automated agents.
- Assign tickets to appropriate team members and provide follow-up to ensure timely resolution.
- Collaborate with the overnight team (NOC) to ensure smooth handoff of tickets.
- Undertake proactive service tasks and project work as needed.
- Identify and document recurring issues in customer systems to improve future performance and efficiency.
Qualifications
- Excellent customer service skills.
- Effective written and verbal communication skills.
- Excellent teamwork skills.
- Ability to work independently and manage priorities and tasks.
- Understand basic Remote Monitoring and Management (RMM) tool functions.
- Ability to remove all anti-virus products and RMM tools.
- Ability to troubleshoot and resolve image-level backup issues.
- Ability to install and configure new deployments of image-level backup software.
- Ability to create, modify, and remove Microsoft and Third-Party patch policies in RMM tool.
- Ability to troubleshoot and resolve all Microsoft and Third-Party patch installation issues on workstations.
- Ability to perform basic server and network maintenance tasks, including maintenance for routers, firewalls, switches, and wireless access points.
- Ability to set up, maintain, and troubleshoot basic monitoring and alerting for client systems.
- Ability to create and troubleshoot basic scripts.
- Familiarity with ConnectWise or similar ticketing RMM.
- Familiarity with Slack or a similar messaging system.
Preferred Skills
- Experience with ConnectWise suite of products (Manage, Automate, Control).
- Experience with preferred backup products (Veeam, Datto).
- Experience with Office 365 and Google Apps.
- Experience with preferred network products (Cisco Meraki and Ubiquiti).
- Experience with preferred server hardware (Dell, HP).
- Experience working with Microsoft Windows Server (2008-2019).
Preferred Experience
- 2-year college degree or equivalent certifications.
- 2-3 years of experience in a similar position.
- Experience working for a Managed Service Provider.
Experience Requirements
- Mid Level
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
$14,000 - $18,000 per year
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
