[Hiring] Network Security Engineer @Penbrothers

Role Description

We are seeking a Network Security Engineer to serve as a Subject Matter Expert (SME) for Zscaler and Secure Access Service Edge (SASE) solutions. This is a specialized role focused on the intersection of traditional networking, advanced security, and cloud-native connectivity.

Unlike generalist support roles, this position is dedicated to maintaining high-performance security environments and optimizing cloud-to-on-premise integrations like Azure ExpressRoute and AWS Direct Connect.

Work Set-up: 100% Work from home

Work Schedule: Mid to Night Shift (9-hour shift falling within 7:00 AM – 8:00 PM UK Time / 3:00 PM – 4:00 AM PH Time)

On-Call: Reactive on-call support as required for high-priority security or cloud incidents

Qualifications

• MUST be CCNP certified with an ACTIVE certification status.
• Proven, SME-level hands-on experience in the operation and maintenance of Zscaler environments.
• Deep technical understanding of BGP, VRFs, QoS, Multicast, and Tunneling protocols.
• Experience upgrading firmware on diverse infrastructure including switches, routers, firewalls, and wireless access points (APs).
• Previous experience in a 2nd line support role within an MSP or IT Solutions Provider environment.
• Familiarity with ITIL best practices and incident management systems such as ServiceNow, Zendesk, or HaloITSM.
• Customer-centric approach with the ability to communicate complex technical security issues to diverse stakeholders.

Requirements

• Act as the primary point of escalation for complex Zscaler environment troubleshooting, ensuring secure and seamless user access.
• Oversee and troubleshoot the integration of Zscaler monitoring with cloud infrastructure, specifically focusing on Azure ExpressRoute and AWS Direct Connect.
• Diagnose and resolve sophisticated network and security incidents within a multi-vendor environment with a focus on SME-level resolution.
• Administer and maintain customer infrastructure following strict change control processes to ensure zero-downtime security updates.
• Develop specialized SOPs and technical diagrams for cloud-security architectures while mentoring junior NOC staff on SASE best practices.
• Generate high-level reporting on security posture and cloud performance for Managed Service delivery stakeholders.

Benefits

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.