[Hiring] Network Quality Supervisor @CAMH

Role Description

9-8-8 is currently seeking two (2) highly motivated and experienced full-time, permanent Supervisors to join our Network Quality Team. The Network Quality Team is responsible for ensuring 9-8-8 services are adherent to best practices and standard operating procedures.

• Under the direction of the 9-8-8 Network Quality Manager, the Quality Improvement Supervisor is responsible for supporting all 9-8-8 Suicide Crisis Helpline (a network of 40+ partner organizations) quality assurance and quality improvement efforts.
• The QI Supervisor assists and collaborates with the Quality Team to conduct quality assurance activities for the 9-8-8 network to assure that all partners are performing optimally.
• Investigate complaints and have an awareness of issues impacting the service.

Qualifications

• Experience in quality assurance and quality improvement.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Requirements

• Proven experience in a supervisory role.
• Knowledge of crisis intervention and mental health services.
• Ability to analyze data and implement improvements.

Benefits

• Comprehensive health benefits.
• Professional development opportunities.
• Supportive work environment focused on mental health.