[Hiring] NDIS Virtual Assistant @Hunt St

Role Description

We are seeking highly organised and experienced Virtual Assistants with a strong background in NDIS compliance to support the operations team of a growing NDIS provider. The successful candidates will be responsible for a wide range of administrative, HR, and client service tasks, ensuring smooth day-to-day operations while maintaining strict data privacy and compliance standards. This role is ideal for someone who can work independently, manage multiple priorities, and contribute to an efficient and compliant workplace environment.

Key Responsibilities:

• Systems & Compliance:
  • Set up and manage MyP modules: Projects, Opportunities (CRM pipeline), Goals library, HR (training/credentials), forms & documents.
  • Support NDIS compliance: intake forms, feedback/complaints register, client risk assessments, risk profiles, Emergency & Disaster (E&D) plans, onboarding checklist with due dates.
  • Configure and maintain MyP: projects, opportunities, forms, documents, rosters, tags, auto-tasks, saved views.
  • Build and maintain compliance registers: incidents, complaints/feedback, training matrix, service risk register, RP admin log.
  • Manage participant onboarding workflow (intake → risks → E&D → consent → service agreement).
• Training & Content:
  • Create staff training videos for MyP (short, role-specific “how-to” tutorials).
  • Produce engaging behaviour plan training videos (based on clinician-authored plans; captions included; creative and visually appealing). Bonus: animated/avatar-based content is a plus.
  • Build micro-courses or eLearning modules (nice-to-have).
• Communication & Marketing:
  • Monitor admin@ inbox and social DMs using approved macros; meet SLAs (24h for non-urgent, 4h for priority).
  • Draft templated responses and escalate risks or sensitive issues to management.
  • Relaunch marketing basics: 60-day FB/IG content calendar, Canva posts designed/scheduled, newsletter templates.
  • Create on-brand content for social media, website, and newsletters (weekly posts, monthly newsletter, daily engagement).
• Business Systems & Automation:
  • Assist in setting up Google Workspace, phone systems, automations, and integrate AI tools into workflows.
  • Support customer service or staff rostering via phone systems; set up call redirection or automated/AI processes where required.
  • Explore AI/automation tools (Make.com, Zapier, Apps Script) to improve efficiency (nice-to-have).

Qualifications

• Proven VA experience with NDIS providers (ideally Supported Independent Living, Positive Behaviour Support, or Support Coordination).
• Hands-on CRM build/configuration experience (MyP preferred; otherwise similar CRMs with ability to learn quickly).
• Strong understanding of NDIS compliance administration (intake, consents, incidents/complaints, risks, E&D plans, feedback tracking).
• Canva design and Meta Business Suite scheduling experience.
• Excellent organisation, confidentiality, and attention to detail.
• Previous experience with Positive Behaviour Support, Support Coordination, and/or SIL.

Requirements

• Hours: Full-time, Brisbane time (flexible within business hours).
• Reporting: Daily end-of-day summary to the Leadership Team; weekly priorities.
• Approvals (initial): Sensitive social posts; intake/networking calls; any risk/complaint responses.
• SLAs: 24h non-urgent; 4h priority (risk/complaints/media/urgent intake).
• Safeguarding: NDIS Code of Conduct; Police Checks; escalate risks immediately.

Nice-to-haves

• AI/automation (Make.com/Zapier/Apps Script) for simple lead → CRM → task flows.
• Experience building micro-courses/eLearning.
• Video creation (basic → advanced) with captions; avatars/animation/creative treatments a plus (Loom/Descript/OBS/Canva).

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work.
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).
• Complete a police check.