[Hiring] National Service Coordinator @a position within our company

Role Description

Are you highly organized, detail-driven, and energized by supporting teams and customers at a national level? We’re looking for a National Service Coordinator to play a critical role in supporting our National Service and GOVMVMT teams, field stakeholders, and Enterprise customers.

In this role, you’ll be at the center of operations by handling administrative and operational responsibilities while partnering closely with National Program Managers to improve processes, increase efficiency, and strengthen customer loyalty.

Compensation: $23 -$25/hr

Schedule: Remote, Monday-Friday 8AM-5PM

How You’ll Do It

• Work daily within Vendor Management Systems (VMS) reviewing customer requisition, submittals, onboarding starts and ensuring compliance.
• Input of customer orders into ATS to coincide with order within the VMS tool.
• Assist with training, guidance, & support to the field for Enterprise accounts.
• Assist with training and implementation of customer VMS tools, if applicable, to field teams supporting the account.
• Provide data to support customer Service Level Agreements (SLAs) and internal score cards.
• Disbursement of orders received from MSP/VMS to the field teams with parallel communication to National Sales and Service leadership.
• Timeclock management, including but not limited to, daily/weekly audit of associate time entry & distribution of weekly timesheet for payroll purposes.
• Assist in preparing customer QBR’s, when applicable.
• Provide Enterprise account leadership with open/unfilled-orders reports to ensure knowledge & understanding of the customer needs.
• Assist with tracking compliance of customer requirements as outlined in customer agreements.
• Attend and collaborate in weekly 1/1 coaching & feedback with leadership (as applicable).
• Initiate on-going self-improvement in relation to job development.
• Set an excellent example and quality image to all company personnel, customers, business partners and the general public.
• Maintain and safeguard company assets and proprietary information.
• All other duties as assigned.

PeopleSimple MSP Examples of Work

• Working daily in the Vector and Elevate VMS platforms to verify requisitions, process all supplier submittals into engagements, and make sure every submittal is compliant before it moves forward.
• Coordinating all interviews between suppliers and the end customer and tracking each step to make sure nothing falls through.
• Exporting, importing, approving, and extracting time so suppliers can pay their associates on time.
• Handling all invoicing for the end customer along with invoicing tied to supplier submittals.
• Managing and vetting suppliers including onboarding, documentation collection, and compliance follow up.
• Conducting ongoing compliance audits and business reviews with both the suppliers and the end customer.
• Setting up and maintaining reports and dashboards for suppliers and end customers.
• Coordinating coaching and performance conversations for associates through the supplier as directed by the customer.
• Monitoring VMS queues, aging requisitions, rejected submittals, and repairing errors to avoid delays.
• Managing system clean up, user access, and updating job templates and rate cards in VMS.
• Supporting continuous process improvement and customer satisfaction across the MSP program.

GOVMVMT Examples of Work

• Setting up new accounts in Bullhorn and drafting service or work orders to initiate PO requests from public agencies.
• Running intake calls with hiring managers and implementation calls with recruiting teams to ensure clean and complete job orders.
• Creating all invoice setups in Bullhorn including billing terms, profiles, and customer specific requirements such as PO entry and application of PO to job order/placements.
• Monitoring sagin for public agencies and working weekly with the billing team on approvals and corrections.
• Entering new orders, converting opportunities into job orders, and keeping everything updated and accurate.
• Assisting with candidate submittals when needed to keep orders moving.
• Conducting compliance audits for agency specific requirements, contracts, and documentation.
• Completing monthly GovMVMT reporting along with monthly rebate reporting.
• Handling follow up with public agencies on timesheet issues, missing POs, approvals, and any billing discrepancies.
• Managing internal communication to recruiting teams.

Qualifications

• At least one year of staffing industry experience and/or customer support experience.
• Ability to travel by air or car when needed for department meetings or field visits.
• Excellent oral and written communication skills.
• Ability to organize and manage multiple priorities/projects.
• Excellent interpersonal relations and ability to effectively build relationships with internal associates & customers.
• Ability to shift priorities in a rapidly changing environment.
• Strong customer service orientation.
• Ability to communicate and analyze customer data & requirements.
• Understanding and apply basic math skills and financial concepts.
• Possess working knowledge of Microsoft office applications, with focus on excel.
• Passion for process management.

Benefits

• Responsible Time Off (Unlimited PTO program).
• Competitive Health Benefits.
• Career Journey planning and employee recognition.
• Culture is important to us and there are numerous options to get involved and collaborate, including giving back to our local communities, staying fit, joining our cultural networks, and having fun and celebrating together!

Company Description

Peoplelink has been a cutting-edge leader in the staffing industry, placing more than 14,000 employees on job assignments each and every day. Your contributions, both big and small will be valued, recognized, and rewarded at every step along our exciting journey. Our team is passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our customers.