[Hiring] National Accounts - Field Operations Technician @Kastle Systems

Role Description

The National Account Remote Field Operations Technician serves as the primary field resource for installation oversight, commissioning support, and operational readiness of enterprise access control systems, with a strong emphasis on Mercury-based platforms. This role provides onsite leadership across multiple projects nationwide, ensuring installations are completed in accordance with project requirements, quality standards, and customer expectations.

The ideal candidate is a self-starter who can work independently while collaborating effectively with Project Managers, Site Leads, subcontractors, and integration teams. This position requires extensive travel to assess site readiness, support project execution, coordinate commissioning activities, and drive successful project completion.

• Travel Requirement: Up to 75% nationwide.

Responsibilities

• Installation & Commissioning Support
  • Travel to project locations to support installation activities, head-end terminations, system startup, and commissioning efforts.
  • Assist in validating system functionality and ensuring installations meet project specifications and customer requirements.
  • Maintain accurate system documentation, test results, and project records.
  • Partner with Engineering and Advanced Integration teams to support system deployment and commissioning activities.
• Field Operations Oversight
  • Assess site conditions, installation quality, project risks, and overall readiness.
  • Monitor installation progress and verify compliance with project standards and best practices.
  • Identify opportunities to improve efficiency, quality, and execution consistency across sites.
  • Communicate field observations and emerging risks to project stakeholders to support proactive decision-making.
• Site Leadership Support
  • Provide guidance and support to technicians, subcontractors, and trade partners during project execution.
  • Ensure compliance with company standards, project specifications, and installation requirements.
  • Promote alignment around project milestones, priorities, and execution expectations.
  • Support Site Leads and subcontractors with field coordination and project delivery activities.
• Project Coordination
  • Collaborate with Project Managers to communicate field conditions that may impact scope, schedule, or budget.
  • Coordinate with general contractors, customers, and trade partners to support site access, logistics, and work planning.
  • Support multiple active projects simultaneously while maintaining consistent communication and follow-through.
  • Facilitate coordination between field teams, commissioning resources, and project stakeholders.
• Operational Readiness & Continuous Improvement
  • Verify systems, documentation, and site conditions are prepared for commissioning and customer turnover.
  • Support project closeout activities and final acceptance processes.
  • Track recurring field observations and recommend opportunities for process improvement.
  • Share best practices and lessons learned across projects to improve overall field execution.

Reporting Structure

• Reports To: Account Project Manager
• Works Closely With:
  • Site Leads
  • Construction Managers
  • Commissioning and Integration Leads
  • Advanced Integration Team
  • Engineering
  • Sales
  • Customers and General Contractors

Qualifications

• 5 to 7 years of experience in physical and electronic security systems.
• Working knowledge of enterprise access control systems required.
• Hands-on experience with Mercury-based access control platforms required.
• Thorough understanding of electronic security system components and installation practices.
• Strong ability to support field execution and project delivery across multiple sites.
• Strong verbal and written communication skills.
• Experience with turnstile systems.
• Ability to work independently and within cross-functional teams.
• Exceptional attention to detail and organizational skills.
• Proven ability to perform effectively in fast-paced environments with competing priorities.
• Ability to travel throughout the United States up to 75%.

Required Skills & Competencies

• Strong understanding of electronic security and access control system installation.
• Extensive knowledge of Mercury-based access control platforms.
• Ability to manage multiple projects and priorities concurrently.
• Strong project coordination and field execution capabilities.
• Excellent communication and cross-functional collaboration skills.
• Ability to influence project outcomes without direct authority.
• Experience coordinating technicians, subcontractors, and trade partners.
• Strong understanding of construction environments and field operations.
• Ability to read and interpret construction drawings, specifications, and technical documents.
• Strong organizational, documentation, and time-management skills.
• Commitment to safety, quality, and customer satisfaction.
• Proficiency with Microsoft Outlook, Word, Excel, and related business applications.

Company Description

This is a Remote Electronic Field Technician career opportunity with i2G Systems. Learn more about i2G: i2G Careers

"Kastle Systems Makes Strategic Investment in i2G Systems, Strengthening Leadership in Serving High-Security Industries and High-Value, Large Scale Facilities"

Read More About the Partnership Here: Partnership Details

At i2G Systems, we believe that diversity makes us stronger - at work and in the world. i2G Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.