[Hiring] Multi-Line Claims Adjuster II – Bodily Injury & Slip/Fall @CCMSI

Role Description

The Multi-Line Claim Representative II is responsible for the investigation and adjustment of assigned multi-line claims for a dedicated national account within the transportation industry. This role manages claims from assignment through resolution (cradle to grave) while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws across nationwide jurisdictions.

This position is designed for adjusters with 3–5 years of claim handling experience who have experience handling bodily injury claims, including slip and fall incidents, and exposure to litigated claims. The role includes a moderate caseload (100–125 claims) with low to moderate complexity and some litigation exposure.

The ideal candidate is organized, detail-oriented, and capable of maintaining consistent file movement while effectively managing communication and claim progression. This is not a high-volume, quick-resolution claim environment. Adjusters are expected to take ownership of their files and drive outcomes through timely investigation, sound decision-making, and strong follow-through.

Responsibilities

• Investigate, evaluate, and adjust multi-line liability claims, including bodily injury and slip and fall exposures.
• Manage claims cradle to grave across multiple jurisdictions nationwide.
• Confirm coverage and assess liability using jurisdiction-specific negligence principles.
• Conduct timely investigations, including gathering statements, incident documentation, and supporting evidence.
• Establish and maintain appropriate reserves within authority guidelines.
• Review medical records and evaluate injury exposures to guide claim strategy.
• Negotiate settlements within authority limits and in alignment with client expectations.
• Coordinate with and oversee defense counsel on litigated claims.
• Maintain accurate and timely claim documentation, diary management, and file updates.
• Communicate effectively with claimants, attorneys, and internal stakeholders.
• Identify and pursue subrogation opportunities where applicable.
• Prepare claim reports, reserve updates, and status summaries as required.
• Ensure compliance with corporate claim handling standards and client service commitments.

Qualifications

• 3–5 years of multi-line claim handling experience.
• Experience handling bodily injury claims, including slip and fall incidents.
• Exposure to or experience with litigated claims and working with defense counsel.
• Strong understanding of liability investigation and negligence evaluation.
• Ability to manage a caseload of 90–125 claims effectively.
• Strong organizational skills and ability to maintain diary discipline.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Proficiency in Microsoft Office applications.
• Reliable, predictable attendance during assigned client service hours.
• Current adjuster license in home state or designated home state.

Requirements

• Prior TPA experience.
• Experience handling transportation-related claims.
• Experience in a multi-jurisdiction claim environment.
• Additional state adjuster licenses.
• Bilingual (Spanish) proficiency preferred but not required.

Benefits

• 4 weeks of paid time off that accrues throughout the year in accordance with company policy + 10 paid holidays in your first year.
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance.
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP).
• Career growth: Advancement opportunities into senior or specialized liability roles.
• Culture: A supportive, team-based work environment.