[Hiring] Multi-Line Claim Representative I @CCMSI

Role Description

The Multi-Line Claim Representative I is responsible for the investigation and adjustment of assigned commercial auto and property claims within a national accounts environment. This role manages claims from assignment through resolution (cradle to grave) while adhering to CCMSI claim handling standards, client-specific instructions, and applicable state regulations.

This position is designed for early-career adjusters with 1–2 years of claim handling experience who possess a foundational understanding of coverage and liability investigation. The ideal candidate demonstrates accountability, attention to detail, and a strong desire to grow within a multi-line claims environment.

This is not a high-volume, quick-resolution claim environment. Adjusters are expected to take ownership of their files, maintain consistent communication, and deliver quality outcomes through strong follow-through and sound judgment.

Responsibilities

• Investigate, evaluate, and adjust commercial auto and property claims in accordance with corporate standards, client guidelines, and jurisdictional requirements.
• Apply knowledge of commercial auto policies and coverage to determine compensability and exposure.
• Conduct thorough liability investigations, including fact gathering, analysis, and documentation.
• Apply principles of comparative/contributory negligence in claim evaluation and decision-making.
• Establish and maintain appropriate reserves within authority guidelines.
• Review damage estimates, invoices, and related documentation for accuracy and claim relevance.
• Negotiate settlements within authority limits and in alignment with client expectations.
• Issue claim payments in accordance with CCMSI procedures and industry standards.
• Maintain accurate and timely claim documentation, diary management, and file updates.
• Communicate effectively with clients, claimants, and vendors, ensuring responsiveness and clarity.
• Identify and pursue subrogation opportunities where applicable.
• Manage claims across multiple accounts within a national account structure.
• Ensure compliance with all service commitments and corporate claim handling standards.

Qualifications

• 1–2 years of claim handling experience (commercial auto and/or property).
• Foundational understanding of commercial auto coverage.
• Experience or training in liability investigations and negligence evaluation.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and maintain organization in a fast-paced environment.
• Self-starter with strong follow-through and accountability.
• Proficiency in Microsoft Office applications.
• Reliable, predictable attendance during assigned client service hours.
• Current adjuster license in home state.

Requirements

• Experience handling multiple accounts in a national or carrier environment.
• Prior TPA experience.
• Additional state adjuster licenses are a plus.
• Exposure to general liability claims.
• Bilingual (Spanish) proficiency preferred.

Benefits

• 4 weeks paid time off that accrues throughout the year in accordance with company policy + 10 paid holidays in your first year.
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance.
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP).
• Career growth: Structured development into multi-line and advanced claim roles.
• Culture: A supportive, team-based work environment.