[Hiring] MSP Engineer, Network and Security @Brixio

Role Description

BRIXIO is building a genuine managed services capability — not simply a ticket queue. As an MSP Engineer, you will operate client Cloudflare environments during your shift, combining reactive incident management with structured, proactive engineering.

• Detect and investigate issues before clients report them.
• Resolve incidents within committed service levels.
• Execute production changes under controlled processes.
• Carry out proactive activities designed to improve security, performance, and service stability over time.
• Work spans both incident response and scheduled proactive work.
• Technical responder on shift, but not carrying an account alone.
• No expectation to be reachable outside your scheduled shift.

Working Pattern

• Early Shift: 09:00–17:00 Morocco time.
• Late Shift: 15:00–23:00 Morocco time.
• Weekend Rotation: Shared across the team on a reduced rotation.
• Shifts managed through a published rota issued in advance.
• 30-minute overlap and written handover included in each shift change.
• Gulf night coverage provided by colleagues in the Philippines.
• Weekend rotation compensated in accordance with Moroccan law and Equans policy.

What You Will Do

Service Operations

• Staff the client intake channel during your shift.
• Qualify and triage incoming requests.
• Own first response within committed service levels.
• Diagnose and resolve incidents across the Cloudflare stack.
• Qualify monitoring alerts and act on them using documented runbooks.
• Maintain accurate ticket records in Jira.

Change Execution

• Execute production configuration changes under formal change control.
• Provide named technical coverage during declared client go-live windows.
• Maintain Cloudflare configuration as code using Terraform.
• Investigate and resolve configuration drift.

Proactive Engineering

• Deliver scheduled proactive activities including audits and analysis.
• Analyse traffic and security telemetry to identify potential problems.
• Recommend and implement security and performance improvements.
• Contribute to root-cause analysis following major incidents.

Collaboration & Knowledge

• Work closely with client NOC and security teams.
• Write and maintain runbooks and documentation in Confluence.
• Support BRIXIO's professional services and implementation teams.
• Actively share technical knowledge across the team.

Qualifications

• 3+ years of experience in network, security or cloud operations.
• Experience within managed services, NOC or SOC environments is a strong advantage.
• Solid working knowledge of DNS, HTTP/HTTPS, TLS, proxies, caching and CDN mechanics.
• Practical Cloudflare experience across WAF, DDoS mitigation, rate limiting, bot management, CDN and DNS.
• Confidence using diagnostic tools including curl, dig, traceroute, browser developer tools and HAR analysis.
• Experience with Terraform for Infrastructure as Code.
• Experience with Git/version control.
• Scripting capability using Python or Bash.
• Understanding of web application architecture and application-security fundamentals.
• Familiarity with Jira Service Management and ITIL-aligned processes.
• Exposure to observability and monitoring platforms.
• Experience with AWS, Azure or GCP is an advantage.

Languages

• Full professional fluency in both French and English is a hard requirement.
• Arabic is a significant advantage when supporting BRIXIO's Gulf accounts.

How You Work

• Calm and methodical under incident pressure.
• Disciplined about escalation rather than improvising.
• Serious about documentation and maintaining accurate records.
• Able to explain technical situations clearly to non-technical stakeholders.
• Reliable within a rotating shift environment.
• Comfortable working remotely within a distributed international team.

What Success Looks Like

• Increasing numbers of issues detected and resolved proactively.
• Service-level commitments consistently met.
• Recurring incidents progressively eliminated.
• Production changes executed safely with rollback plans prepared.
• Clients develop confidence in the engineers operating their environments.
• Proactive engineering contributes measurably to improved security, performance and service stability.

Why BRIXIO?

• Join one of a select number of Cloudflare Authorised Service Delivery Partners.
• Be part of Equans and the Bouygues group.
• Develop genuine Cloudflare depth through access to Cloudflare University.
• Join a managed service designed around defined processes and published rotas.
• Develop towards Senior MSP Engineering, Professional Services Implementation, Solution Architecture or Service Delivery Management.
• Work in an environment where automation is part of the engineering role.