[Hiring] MSG Centralized Agent @Hillpointe

Role Description

The key role of MSG MCA is to support the day-to-day operations of several assigned Hillpointe properties in Centralization. This role is responsible for the overall assignments and scheduling in their assigned POD or Centralized Traditional. This position is remote.

Essential Responsibilities

• General Administrative / Office:
  • Facilitate the overall operations of the Hillpointe properties in assigned POD’s, or Traditional sites.
  • Complete follow-through and follow up with the Director of Centralization, MFM, and centralized field agents to ensure quality and timeliness is being adhered.
  • Maintain calls from residents into our call center and channel out properly to the regions.
  • Monitor availability reports for accuracy and reach out to onsite staff with questions.
  • Report warranty items to the appropriate channels established within Hillpointe.
  • Assist and support all divisions within Hillpointe.
• Field Work and Maintenance:
  • Work with MFM to develop a schedule based on property need for work orders and make readies.
  • Communicate with the CM frequently to confirm move in and move out accuracy.
  • Schedule vendors for make readies (Paints, cleaning, floorings).
  • Attend scheduled meetings with POD/Centralized directors for updates.

Qualifications

• High School Diploma or equivalent preferred.
• Previous onsite Maintenance experience is a plus.
• Ability to understand and follow safety procedures and cleaning protocols.
• Basic knowledge of Word, Excel, and Microsoft Suite.
• Must be able to work flexible hours.
• Strong attention to detail and commitment to maintaining standards.
• Ability to work independently and as part of a team.
• Good time management skills to complete tasks within assigned timeframes.
• Ability to communicate effectively with supervisors and team members.
• Adaptability to change priorities and event schedules if needed.

Physical Requirements

• Frequent standing, walking, bending, and reaching throughout the shift.
• Ability to lift, carry, and move cleaning equipment and supplies weighing up to 50 lbs.
• Ability to drive long distances if needed.
• Must be able to work in environments that may be warm, cold, or humid depending on the season and event requirements.

Work Environment

• The role is performed primarily in indoor environments.
• Exposure to cleaning chemicals and solutions is common; proper PPE (Personal Protective Equipment) will be provided.
• Work may involve varying noise levels, especially during event setup or breakdown.
• Interaction with other staff and occasional contact with guests may occur.