[Hiring] Move-Out Coordinator @Roofstock

Role Description

The Move-Out Coordinator is responsible for ensuring a seamless and compliant resident move-out process, with a strong emphasis on timely and accurate reconciliation of security deposits in accordance with local and state regulations. This role plays a vital part in delivering a positive resident experience at the end of their lease term, while protecting the interests of the property owner.

The ideal candidate will be highly detail-oriented and comfortable reviewing and comparing multiple inspection reports, invoices, and documentation to ensure accuracy in resident billing. This is a resident-facing role that also requires frequent cross-functional collaboration with internal teams.

Responsibilities

• Manage and track all resident move-outs from notice through finalization, ensuring timely completion of all associated tasks.
• Analyze and reconcile security deposits in compliance with applicable local and state laws and required timeframes.
• Compare inspection findings, move-in documentation, vendor invoices, and lease agreements to ensure accurate and defensible resident charges.
• Serve as a point of contact for outgoing residents regarding move-out timelines, expectations, and security deposit questions.
• Provide clear, professional, and empathetic communication to residents throughout the move-out process.
• Work cross-functionally with internal departments (e.g., Maintenance, Leasing, Legal, Property Management) to gather necessary documentation and ensure all aspects of the move-out process are aligned.
• Ensure move-out timelines are met and appropriate follow-ups are conducted to prevent delays or breaches.
• Ensure all move-out documentation and billing records are accurate, properly stored, and meet audit and legal requirements.
• Maintain knowledge of relevant landlord-tenant laws and internal policies.

Qualifications

• 3+ years of experience in the real estate or property management industry, overseeing daily operations of single-family or multi-family rental homes.
• Ability and desire to cultivate relationships, de-escalate tough situations, and discuss creative solutions.
• General understanding of leasing, property management, and real estate investing principles.
• Excellent verbal and written communication skills; utilization of proper grammar, spelling, and tone.
• Experience managing budgets, manipulating spreadsheets, and generating financial reports.
• Tech proficiency with Google applications, workflow engines or project management tools, and mobile payment applications.
• Ability to work independently and as part of a cross-functional team, driving projects through to completion.
• Flexible schedule with the ability to work evenings and weekends, as needed.
• Knowledge of local residential real estate laws and regulations.

Nice to Have

• Bachelor’s degree, real estate license, or trades license.
• Proficiency with property management, inspection, and renovation software (e.g. Yardi, MRI, AppFolio, Onesite, Matterport, Renowalk, and/or Propertyware).

Location

• This position is remote but must be located in Atlanta, GA, Dallas, TX, Charlotte, NC, or Tampa, FL.

Compensation

• $24.00- $27.00 per hour.
• Compensation may be adjusted based on experience, skills, and interview performance.

Benefits

• Generous PTO Policy.
• 12 Paid Holidays.
• Volunteer Time Off.
• Paid Parental Leave.
• 401k Program.
• Wellness and home office/cell phone subsidies.
• Robust health, dental, vision insurance, and more.

Commitment to Equal Employment Opportunity

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.