[Hiring] Motorcycle Settlement Handler @4th Dimension Innovation Ltd

Role Description

As a Motorcycle Settlement Handler, you’ll be responsible for managing and settling motorcycle claims following hand-off from our CVU and Triage teams. You’ll ensure claims are handled efficiently, compliantly, and in line with service level agreements, authority levels, and customer-specific processes.

You’ll play an important role in delivering a smooth and supportive settlement journey for customers while working closely with colleagues across the business.

What You’ll Do

• Claims Management: Handle motorcycle claims from settlement through to resolution
• Customer Communication: Respond professionally to calls, emails, and correspondence
• Decision Making: Assess claims and support fair settlement outcomes within authority levels
• Data & Systems: Accurately capture and maintain claim information within internal systems
• Regulatory Compliance: Ensure claims are handled in line with FCA regulations and company procedures
• Problem Solving: Resolve claim queries and support positive customer outcomes
• Team Collaboration: Work closely with internal departments, engineers, insurers, and brokers
• Continuous Improvement: Support process improvements and share updates in claims legislation

Qualifications

• Vehicle Assessment Experience – Ideally within the insurance repair industry
• Claims Knowledge – Good understanding of claims handling processes and procedures
• Analytical Skills – Comfortable interpreting data and identifying trends
• Communication Skills – Able to communicate clearly and professionally with a range of stakeholders
• IT Literate – Comfortable working across multiple systems and technologies
• Organisational Skills – Able to manage workload effectively and prioritise tasks
• Customer Focus – Passionate about delivering a positive customer experience
• Positive Attitude – Proactive, supportive, and team-oriented approach
• Desirable: Experience within motorcycle claims, insurance settlements, engineering, or financial services

Requirements

• Hours: Monday to Friday
• Salary: £30,000 to £32,000
• Location: Remote
• Contract: Full-time

Benefits

• Career development opportunities
• Supportive team culture
• Ongoing training