[Hiring] Motor Claims Team Leader @Sedgwick

Role Description

Join Sedgwick as a Motor Claims Team Leader to manage, support, and develop a team of motor damage claim handlers. Combining people leadership with technical claims expertise, you will oversee the effective handling of motor claims and complaints, ensuring exceptional customer outcomes, strong client relationships, and delivery against key service standards.

• Provide day-to-day leadership, coaching, and technical guidance to your team.
• Create an environment where colleagues can thrive and perform at their best.
• Act as a key technical referral point, supporting the handling of complex claims and complaints.
• Ensure claims are managed accurately, efficiently, and in accordance with client requirements, regulatory obligations, and internal quality standards.
• Work closely with clients, stakeholders, and colleagues across the business to build strong relationships.
• Drive service excellence and ensure all KPIs and service level agreements are consistently achieved.
• Monitor performance, maintain data integrity, and ensure high-quality claims management.
• Identify opportunities to improve processes, enhance efficiency, and contribute to the ongoing evolution of the service.

This is an excellent opportunity for an experienced motor claims professional looking to develop their leadership career within a global organisation that values technical excellence, innovation, and outstanding customer service.

Qualifications

• Motor Claims Leadership Experience – Proven experience leading, coaching, or supervising claims professionals within a motor claims environment.
• Motor Claims Expertise – Strong knowledge of Motor Damage claims processes and procedures, with experience handling claims through their lifecycle.
• Professional Qualifications – CIP qualification (or higher) is essential; Quality Assurance experience would be advantageous.
• Client Relationship Management – Demonstrated ability to build and maintain strong relationships with clients and key stakeholders.
• Technical Proficiency – Strong IT literacy, including experience using claims management systems and databases.
• Performance & Operational Management – Experience managing team performance against KPIs and service level agreements.
• Quality & Technical Knowledge – Strong technical claims knowledge with the ability to act as a referral point and support colleagues with complex claims matters.
• Continuous Improvement Mindset – Ability to identify opportunities to enhance processes, improve service delivery, and operational efficiency.
• Communication & Influencing Skills – Excellent written and verbal communication skills with the confidence to engage effectively with both internal and external stakeholders.
• Organisational & Problem-Solving Ability – Strong planning, prioritisation, and decision-making skills, with the ability to remain focused under pressure.

Benefits

• Bonus/incentive scheme
• 20 days' annual leave entitlement
• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

Company Description

At Sedgwick, you'll help people and businesses recover when the unexpected happens, working alongside some of the most trusted names in insurance. From day one, you'll have access to learning and development opportunities, including professional qualifications through our partnership with the Insurance Institute, helping you grow your skills and build a rewarding long-term career.

You'll join a team that's passionate about making a difference, where every role contributes to our shared purpose of caring for people and helping businesses recover.