[Hiring] Mortgage Underwriter & Fulfillment Specialist @The HR Pro

Role Description

As the business continues to grow, they are seeking a long-term addition to the team and hiring for a Mortgage Underwriter & Fulfillment Specialist to become a key part of the operation - supporting files from post-intake through to funding. This role is ideal for someone who prefers to focus on the back end of the business, rather than sales or business development. This is a high-ownership, end-to-end role where you will take over files after the initial client strategy call and manage them through underwriting, submission, and fulfillment.

In addition to core underwriting responsibilities, this role will also support client communication, document coordination, and general administrative tasks as needed to ensure a smooth and efficient process.

Key Responsibilities

• Underwriting & Deal Structuring
  • Review applications, credit, and supporting documentation
  • Assess file strength and identify potential concerns early
  • Structure deals based on lender guidelines and client profiles
  • Recommend appropriate lenders (A, B, or alternative)
  • Ensure files are complete, logical, and submission-ready
• Submission & Fulfillment
  • Submit files through Velocity
  • Manage lender communication, conditions, and follow-ups
  • Proactively move files forward to meet financing timelines
  • Troubleshoot issues and identify solutions to keep deals progressing
• Document Collection & File Management
  • Oversee document collection and follow up with clients as needed
  • Review documentation for accuracy, completeness, and consistency
  • Maintain organized and up-to-date files in the Cloud and within the CRM (Go High Level)
• Client Care & Administrative Support
  • Respond to client inquiries and provide updates throughout the process
  • Assist with pre-qualification support and general file coordination
  • Help manage CRM workflows, follow-ups, and client journey touchpoints
  • Support overall business operations as needed during lighter volume periods

Requirements

• 3+ years of mortgage underwriting and fulfillment experience within the broker channel
• Hands-on experience submitting deals to multiple lenders (A, B, and alternative)
• Strong understanding of self-employed income review, rental property financing and credit-challenged and alternative lending scenarios
• Experience using mortgage submission platforms. Velocity experience would be an asset
• Strong knowledge of lender guidelines and deal structuring fundamentals
• Close attention to detail with a focus on accuracy and completeness
• Strong communication skills, both written and verbal
• Ability to manage multiple files and prioritize effectively in a fast-paced environment
• Comfortable working independently in a remote setting
• Proactive, solution-oriented mindset with a strong sense of ownership
• Experience in client journey CRM’s is an asset