[Hiring] Mortgage Systems Administrator Officer @CNB Financial Corporation

Role Description

Responsible for the administration, configuration, support, and ongoing optimization of the Dark Matter Empower Loan Origination System (LOS) and related digital lending platforms. Serves as the primary system administrator and business liaison, ensuring efficient loan workflow management, system performance, regulatory compliance, and exceptional user experience for both internal staff and borrowers.

Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

Key Responsibilities

• Administer and maintain the Empower LOS, including product setup, workflows, user roles, permissions, decisioning rules, and system configurations.
• Manage borrower-facing digital platforms, including online applications, borrower portals, e-signature solutions, and digital document collection tools.
• Monitor system performance, troubleshoot issues, and coordinate with vendors to resolve defects and implement solutions.
• Support integrations between Empower and third-party systems, including credit, automated underwriting, document providers, and core banking platform.
• Lead testing efforts for system releases, enhancements, and new digital products to ensure successful implementation.
• Create and maintain reports, dashboards, and data analytics to support operational efficiency and management decision making.

Qualifications

• Minimum of 3-5 years of experience in loan origination systems administration, lending operations, banking technology, or a related field required.
• Experience administering Dark Matter Empower or similar loan origination systems preferred.
• Demonstrated experience supporting digital lending solutions, workflow automation, system integrations, and third-party vendor relationships.
• Strong understanding of mortgage lending processes, regulatory requirements, and lending operations.
• Experience with system configuration, testing, user support, reporting, and implementation of technology enhancements.
• Proven ability to manage multiple projects, analyze business processes, and recommend technology solutions that improve efficiency and customer experience.

Requirements

• Ability to read, comprehend, and interpret documents.
• Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
• Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve challenging problems involving several variables in a standardized situation.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!
• Eligibility requirements apply.