[Hiring] Mortgage Servicing Supervisor @MULTIPLI FEDERAL CREDIT UNION

Role Description

Responsible for helping to oversee the day-to-day operation of the mortgage servicing staff, assisting the VP of Mortgage Servicing with management of staff, completion of high level servicing tasks and development of processes and procedures.

• Directly manage mortgage servicing staff, including oversight of day-to-day functions, initial training and continuing education of said staff, and delegation of duties as needed to ensure efficient functioning of the department.
• Assist with monthly, quarterly and annual servicing functions such as insurance notification, PMI notifications, taxes, escrow analysis and 1098 processing.
• First point of escalation for member and/or staff concerns or inquiries.
• Work side by side with staff and supervisors to identify issues, troubleshoot and provide solutions for both one-off problems as well as systemic.
• Assist with interviews of prospective employees and provide input for hiring decisions.
• Manage data quality.
• Performs other related duties as assigned.

Qualifications

• Experience: Three years to five years of similar or related experience.
• Education:
  • A two-year college degree, or
  • Completion of a specialized certification or licensing, or
  • Completion of specialized training courses conducted by vendors, or
  • Job-specific skills acquired through an apprenticeship program.
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills: Must have good communication skills. Ten key calculator, typewriter and keyboard skills.

Requirements

• Position is eligible to work remotely during business hours per approval from supervisor.