[Hiring] Mortgage Operations Academy Associate @Better Mortgage

Role Description

NEO Home Loans is hiring driven, motivated individuals for our NEO Academy Program — a 90-day paid training experience designed to develop future mortgage professionals within our Operations and Sales Support teams. This is not just a job — it is a career launch opportunity.

The NEO Academy is designed for individuals early in their professional journey who are eager to learn, grow, and build a long-term future within mortgage.

The NEO Academy is an immersive, hands-on training program designed to provide a true introduction to the mortgage industry and how all aspects of the business work together. Associates will gain exposure to:

• Operations
• Customer experience
• Workflow management
• Mortgage fundamentals
• The technology that powers the modern mortgage process

Throughout the 90-day Academy, Associates will receive structured training, mentorship, and real-world exposure to help build the foundation for a long-term career within NEO.

Training includes:

• Mortgage fundamentals and loan structure
• Customer service and professional communication
• Workflow and pipeline management
• Introduction to mortgage Operations and Sales Support functions
• Real-world process training through “The NEO Way”
• Hands-on experience within Tinman, NEO’s loan origination platform
• Team collaboration and borrower experience training

The NEO Academy provides exposure to multiple career paths within mortgage, including Operations and Sales Support. Upon successful completion of the program, Associates may be considered for placement into roles such as Junior Loan Specialist or Production Partner based on performance, strengths, and business needs.

Qualifications

• Have a strong work ethic and growth mindset
• Are highly coachable and eager to learn
• Thrive in fast-paced environments
• Communicate professionally and confidently
• Are detail-oriented and organized
• Want a long-term career opportunity
• Take ownership and pride in their work
• Bring positive energy and a team-first mentality

Requirements

• Mortgage experience is not required
• Bachelor’s degree preferred
• 1–3 years of professional experience preferred
• Customer service, hospitality, banking, finance, sales support, or operations experience is a plus
• Strong organizational and multitasking skills
• Comfortable learning new technology and systems quickly

Benefits

• Remote position
• Full-time opportunity
• Paid 90-day training program
• Entry-level career development role
• Opportunity for compensation increase upon successful placement into a permanent role
• Long-term career growth opportunities within Operations and Sales Support

Why This Role Matters

Buying a home is one of the biggest moments in a person’s life. Behind every smooth transaction is a team of professionals who communicate well, solve problems, and create an exceptional experience. This role is designed to help launch the next generation of mortgage professionals at NEO.

If you are ambitious, hardworking, and ready to build a meaningful career with a company that invests in its people, we would love to hear from you.