[Hiring] Mortgage Loan Processor @Cornerstone First Mortgage

Role Description

We're looking for an experienced Loan Processor (Loan Partner 3) who takes pride in delivering an exceptional client experience while keeping loans moving efficiently. If you enjoy taking ownership of your pipeline, communicating proactively, solving problems, and working alongside a supportive, high-performing team, we'd love to meet you. This is an opportunity for someone who enjoys working in a fast-paced environment where every day brings new challenges and opportunities to make an impact. You'll be trusted to take ownership of your responsibilities while collaborating with a team that communicates throughout the day using tech tools and phone to keep clients and files moving forward.

If you are Bilingual in Spanish and English, that is a big +Plus!

The LP3 is responsible for managing loans from lock through funding, ensuring timely, accurate, and high-quality underwriting submissions and closings. This role works closely with the Loan Officer, Loan Partners, underwriters, borrowers, and third-party partners to proactively manage files, minimize underwriting conditions, and help ensure loans close on time.

Qualifications

• Minimum of 5 years of mortgage processing experience
• Strong knowledge of conventional, FHA, VA, USDA, and investor guidelines
• Experience with DU/DO and Loan Prospector
• Experience using Encompass Loan Software
• Excellent verbal and written communication skills
• Strong organizational and time-management skills
• Ability to manage multiple deadlines in a fast-paced environment with accuracy
• Detail-oriented with a high level of accountability
• Strong critical-thinking and problem-solving skills
• Coachable and open to learning new systems and processes
• Positive attitude with a team-oriented mindset and the ability to collaborate across departments
• Excellent attention to detail
• Completion of all required regulatory and compliance training
• Bilingual in Spanish and English is a big +Plus!

Requirements

• Pre-Underwrite
• Review all incoming loans within one business day of receipt
• Review approximately five loans daily (or as directed by the Loan Officer)
• Verify loan file completeness using the pre-underwrite checklist
• Request and analyze documentation related to cash, credit, income, and borrower capacity
• Work with the Loan Partners and Loan Officer to obtain any missing documentation needed for underwriting
• Initiate all required third-party services
• Submit complete, accurate, high-quality loan files to underwriting within three business days
• Average approximately three underwriting submissions per day
• Strive for 95% or more of initial Conditional Loan Approvals (CLAs) to have 10 or fewer conditions
• Post-Underwrite
• Review Conditional Loan Approvals (CLAs) for clarity and accuracy
• Confirm outstanding conditions have not already been received before requesting additional documentation
• Translate underwriting conditions into borrower-friendly language
• Review, package, and submit conditions accurately and promptly
• Maintain a two-touch maximum to Clear-to-Close
• Share feedback and best practices with the team to strengthen future loan submissions
• Send Clear-to-Close requests to the full loan team
• Review Initial Closing Disclosures (ICDs) and Closing Disclosures (CDs) for accuracy against the Loan Estimate
• Ensure 95% or more of loans close on time
• Post-Fund
• Monitor closed loans for funding authorization
• Respond to post-funding issues the same business day
• Clear post-funding conditions as required
• Support borrowers and team members with post-closing questions
• Additional Responsibilities
• Collaborate with the team to improve LP2 submission checklists and workflows
• Attend weekly team and pipeline meetings
• Log all critical communication in the Loan Origination System (LOS)
• Build strong working relationships with underwriting, closing, funding, post-closing, and quality control teams
• Deliver proactive, high-quality communication that exceeds traditional processing expectations
• Help create an exceptional borrower experience through clear communication, attention to detail, and consistent follow-through

Benefits