[Hiring] Mortgage Loan Processor @Go Rascal

Role Description

We're looking for an experienced Loan Processor (Loan Partner 3) who takes pride in delivering an exceptional client experience while keeping loans moving efficiently. If you are a Mortgage Processor who enjoys taking ownership of your pipeline, communicating proactively, solving problems, and working alongside a supportive, high-performing team, we'd love to meet you.

The Processor is responsible for managing loans from lock through funding, ensuring timely, accurate, and high-quality underwriting submissions and closings. This role works closely with the Loan Officer, Loan Partners, underwriters, borrowers, and third-party partners to proactively manage files, minimize underwriting conditions, and help ensure loans close on time.

Qualifications

• 3-5 years of mortgage processing experience (Broker experience is a Plus+ but not required)
• Outstanding verbal and written communication skills
• Excellent attention to detail and a strong sense of accountability and pride in your work
• The ability to manage a high-volume pipeline with accuracy and efficiency
• A proactive self-starter mentality
• The ability to thrive in a fast-paced environment while maintaining accuracy
• Resourceful and solutions-oriented
• Coachability and openness to new ideas and processes

Requirements

• Pre-Underwrite:
  • Review all incoming loans within one business day of receipt.
  • Review approximately five loans daily (or as directed by the Loan Officer).
  • Verify loan file completeness using the pre-underwrite checklist.
  • Request and analyze documentation related to cash, credit, income, and borrower capacity.
  • Work with the Loan Partners and Loan Officer to obtain any missing documentation needed for underwriting.
  • Initiate all required third-party services.
  • Submit complete, accurate, high-quality loan files to underwriting within three business days.
  • Average approximately three underwriting submissions per day.
  • Strive for 95% or more of initial Conditional Loan Approvals (CLAs) to have 10 or fewer conditions.
• Post-Underwrite:
  • Review Conditional Loan Approvals (CLAs) for clarity and accuracy.
  • Confirm outstanding conditions have not already been received before requesting additional documentation.
  • Translate underwriting conditions into borrower-friendly language.
  • Review, package, and submit conditions accurately and promptly.
  • Maintain a two-touch maximum to Clear-to-Close.
  • Share feedback and best practices with the team to strengthen future loan submissions.
  • Send Clear-to-Close requests to the full loan team.
  • Review Initial Closing Disclosures (ICDs) and Closing Disclosures (CDs) for accuracy against the Loan Estimate.
  • Ensure 95% or more of loans close on time.
• Post-Fund:
  • Monitor closed loans for funding authorization.
  • Respond to post-funding issues the same business day.
  • Clear post-funding conditions as required.
  • Support borrowers and team members with post-closing questions.
• Additional Responsibilities:
  • Collaborate with the team to improve LP2 submission checklists and workflows.
  • Attend weekly team and pipeline meetings.
  • Log all critical communication in the Loan Origination System (LOS).
  • Build strong working relationships with underwriting, closing, funding, post-closing, and quality control teams.
  • Deliver proactive, high-quality communication that exceeds traditional processing expectations.
  • Help create an exceptional borrower experience through clear communication, attention to detail, and consistent follow-through.

Benefits

• Minimum of 3-5 years of mortgage processing experience.
• Strong knowledge of conventional, FHA, VA, USDA, and investor guidelines.
• Experience with DU/DO and Loan Prospector.
• Experience using major Loan Origination Systems such as Arive.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to manage multiple deadlines in a fast-paced environment.
• Detail-oriented with a high level of accountability.
• Strong critical-thinking and problem-solving skills.
• Coachable and open to learning new systems and processes.
• Positive attitude with a team-oriented mindset and the ability to collaborate across departments.
• Completion of all required regulatory and compliance training.