[Hiring] Monitoring Specialist @Lowe's Companies, Inc.

Role Description

This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions. **This position is on Night Shift: 11pm - 8am**

The primary purpose of this position is to help maintain the physical security and safety of stores through remote monitoring and alert response. Responsibilities include:

• Serving as the first point of contact for all incoming alerts.
• Responding appropriately to alerts and escalating when necessary.
• Facilitating information cascade to the Remote Monitoring Supervisor and Remote Monitoring Analyst.
• Completing thorough and timely incident reports to store/field SSC teams.
• Communicating high-level incidents to appropriate persons when required.
• Working closely with the Remote Monitoring Supervisor, Remote Monitoring Analyst, and Physical Security Manager.

What You Will Do

• Review and respond to all incoming alerts in alignment with defined service level agreements.
• Complete visual verification for store alarms (Fire and Burglar) using CCTV when necessary.
• Conduct timely reverse investigations of alerts and escalate to Remote Monitoring Supervisor if necessary.
• Follow all rules and guidelines during remote interactions.
• Escalate incidents/situations to Remote Monitoring Supervisor when required.
• Provide thorough documentation of incidents using case management platform.
• Conduct “hot spot” monitoring and provide summarized reports of findings.
• Identify opportunities with technology, systems, policies, and procedures, etc., and escalate to Remote Monitoring Supervisor or Physical Security Manager.
• Recognize trends in overnight activity and report to Remote Monitoring Supervisor or Physical Security Manager.
• Maintain up-to-date knowledge of all safety and security policies and procedures.
• Conduct visual verification of store preparation prior to major incidents (civil unrest, severe weather, etc.).
• Review store conditions following major incidents (civil unrest, severe weather, etc.).
• Assist with field efforts being executed overnight when needed (i.e. Law Enforcement operations, ORC activity, etc.).
• Maintain up-to-date training (case management platform, CCTV, policies and procedures, required training courses, etc.).
• Assist with facilitating 3rd party security / Fire Watch coverage when necessary.

Qualifications

• Bachelor’s degree or equivalent experience in lieu of degree.
• LPC/LPQ qualification.
• 3 years Retail or professional environment in LP.
• 3 years Multi-store big-box retail experience.
• Experience with managing teams in a fast-paced, ever-changing environment.
• Demonstrated experience in detailed report-writing.
• Experience conducting quality reviews/audits.
• Experience in using physical security systems (CCTV, EAS, etc.).
• Completion of a certified training program (Wicklander-Zulawski or Reed training).

Requirements

• Pay Range: $20.67 - $34.52 per hour.
• Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
• Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii.
• Lowe's salaried remote associates cannot reside in Alaska or Hawaii.