[Hiring] Monitoring Specialist @trane technologies

Role Description

In this position as a Remote Monitoring Specialist, you will be responsible for providing remote service and control system technical support of Trane National Accounts and Remote Resolution Center customers. Responsibilities include:

• Remote maintenance, operation, diagnosis, and programming of various HVAC control systems.
• Excellent customer service skills and technical documentation of work performed.
• Set up, maintain, and make control system adjustments utilizing knowledge of HVAC mechanical systems and equipment.
• Apply basic electronic theory, modulating control system principles, airflow dynamics, and basic refrigeration theory in daily work activities.

Responsibilities

• Responds to building automation system alarms and customer requests.
• Analyzes, diagnoses, and repairs building automation systems remotely.
• Provides training and follow-up training for customers and personnel as directed.
• Documents work by following pre-defined remote service procedures and completing documentation of remote service performed and customer contact.
• Turns in all required paperwork and reports in a timely manner.
• Keeps current on Trane products concerning installation, operation, maintenance, service, and repair of building automation systems.
• Provides technical support to customers and personnel as directed on assigned projects.

Qualifications

• Associates degree or equivalent from two-year College or technical school or 5 years’ experience in building automation systems; or equivalent combination of education and experience.
• 2 years minimum working with building automation systems.
• Strong understanding of Building Automation (including but not limited to Trane Controls) HVAC theory including air and water side systems.
• Ability to interpret Trane custom programming (TGP2).

Requirements

• Ability to meet short- and long-term deadlines.
• Effectively meet the needs of internal and external customers.
• Ability to work regularly and dependably.
• Ability to function in a team environment.
• Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form.
• Ability to effectively communicate with others both written and orally, including the telephone.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.