[Hiring] Monitoring Specialist @trane technologies

Role Description

In this position as a Remote Monitoring Specialist, you will be responsible for providing remote service and control system technical support of Trane National Accounts and Remote Resolution Center customers. Responsibilities include:

• Responding to building automation system alarms and customer requests.
• Analyzing, diagnosing, and repairing building automation systems remotely.
• Providing training and follow-up training for customers and personnel as directed.
• Documenting work by following pre-defined remote service procedures and completing documentation of remote service performed and customer contact.
• Turning in all required paperwork and reports in a timely manner.
• Keeping current on Trane products concerning installation, operation, maintenance, service, and repair of building automation systems.
• Providing technical support to customers and personnel as directed on assigned projects.

You should be available to work four, 10-hour days, Saturday through Wednesday from 10:00 pm- 9:00 am Eastern Time, with a 1-hour lunch break. (Shift Differential: An additional $3.50 per hour applies to hours worked between 11:00 p.m. and 7:00 a.m.) Flexibility to work overtime/weekends, as required.

Qualifications

• Associates degree or equivalent from two-year College or technical school or 5 years’ experience in building automation systems; or equivalent combination of education and experience.
• 2 years minimum working with building automation systems.
• Strong understanding of Building Automation (including but not limited to Trane Controls) HVAC theory including air and water side systems.
• Ability to interpret Trane custom programming (TGP2).

Requirements

• Ability to meet short- and long-term deadlines.
• Effectively meet the needs of internal and external customers.
• Ability to work regularly and dependably.
• Ability to function in a team environment.
• Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers.
• Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally, and exercising good judgment.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to effectively communicate with others both written and orally, including the telephone.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.