[Hiring] MinePlan Specialist @Hexagon Mining
MinePlan Specialist @Hexagon Mining
All Others
Salary unspecified
Remote Location
Employment Type full-time
Posted 6d ago

[Hiring] MinePlan Specialist @Hexagon Mining

6d ago - Hexagon Mining is hiring a remote MinePlan Specialist. 💸 Salary: unspecified 📍Location: Worldwide

Role Description

To provide high value technical support and services for MinePlan software worldwide. To ensure Hexagon Mining Mine planning software and systems operate effectively at customer mine sites and deliver tangible value to our customers mining operations.

  • Provide masterful troubleshooting to deliver solutions and answers to clients in the most timely and accurate fashion for MinePlan software worldwide.
  • Deliver client trainings and project assists where the need and skill set matches.
  • Work collaboratively with other members of the technical support team.
  • Take ownership and responsibility for customer issues (technical cases or services leads), seeing them through to resolution or escalation as required.
  • Participate in On-Call (after hours) support activities.
  • Follow the Technical Support team processes, making recommendations for improvements to processes where appropriate to increase the efficiency of the team.
  • Create FAQ’s and self-service videos as required.
  • Update training manuals.
  • Utilize relationships developed with customers and other contacts to advise sales team of potential issues affecting customers as well as other services opportunities for Hexagon Mining.
  • Provide effective documentation to the Product Development team and assist in capturing and identifying information about software issues (defects) and requests for enhancements (RFE’s).
  • Assist with software testing as needed.
  • Maintain and adhere to Hexagon Mining case documentation and reporting standards, systems, and processes.
  • Represent Hexagon Mining in a helpful, professional, and courteous manner during support, services, and professional conferences or shows.
  • Prepare and present technical papers and demos.
  • Compliance with Hexagon Mining’s Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself/herself and the safety of others where appropriate.

Qualifications

  • Minimum BS in Engineering or Geology

Requirements

  • Excellent computer operational and software application knowledge.
  • Advanced proficiency with Microsoft Windows and Office Suite.
  • Ability to form strong relationships with customers and represent the company professionally.
  • Strong communication skills.
  • Ability to set and meet individual goals and deadlines.
  • Ability to thrive in a high-pressure environment.
  • Ability to work autonomously or part of a team environment.
  • Ability to manage multiple concurrent tasks.
  • Ability to rapidly grasp technical solutions, concepts, and products.

Travel

  • Up to 30% of travel per year (local, national, and international) will be a requirement of this role to deliver services to clients at client sites.

Additional Information

  • Valid Driver’s License and passport.
  • Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.
Before You Apply
worldwide Be aware of the location restriction for this remote position: Worldwide
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
MinePlan Specialist @Hexagon Mining
All Others
Salary unspecified
Remote Location
Employment Type full-time
Posted 6d ago
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worldwide Be aware of the location restriction for this remote position: Worldwide
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
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