[Hiring] Mid-Level Technical Consultant - ServiceNow ITOM/Discovery @Ondaro (US)

Role Description

In your daily routine, you will:

• Implement and support the deployment of ServiceNow ITOM solutions, focusing on Horizontal Discovery and CMDB accuracy.
• Participate in the configuration of Event Management, Cloud Observability, and automated remediation workflows.
• Actively participate in technical discussions with clients and stakeholders, advocating for CMDB health and infrastructure visibility.
• Support Junior Developers and share knowledge on ITOM best practices.
• Configure, manage, and troubleshoot MID Servers across complex network environments.
• Modify and develop custom Discovery Patterns, Probes, and Sensors to discover non-standard infrastructure.
• Collaborate with infrastructure, network, and security teams to resolve credential, firewall, and access issues during Discovery rollouts.
• Apply the Common Service Data Model (CSDM) framework and CMDB best practices in everyday tasks.

Qualifications

• Advanced English (mandatory for global communications and daily project alignments).
• Solid understanding of ServiceNow CMDB classes, the Identification and Reconciliation Engine (IRE), and CSDM.
• Hands-on experience implementing and maintaining ServiceNow Discovery.
• Basic knowledge or initial experience with Service Mapping is highly desirable.
• Good knowledge of operating systems (Linux/Windows).
• Understanding of network protocols and ports (SNMP, SSH, WMI, HTTP/HTTPS, TCP/IP).
• Familiarity with cloud platforms (AWS, Azure, GCP) and containerization.
• Proficient in using Update Sets, Application Scopes, and Business Rules.
• Solid scripting skills: JavaScript, Regular Expressions (Regex), PowerShell, and Unix shell scripting (needed for pattern modifications and MID Server logic).
• Experience consuming REST/SOAP APIs.
• Experience using IntegrationHub and/or Service Graph Connectors for third-party integrations.
• Ability to analyze Discovery, transaction, and MID Server logs to troubleshoot routine discovery failures.

Requirements

• ServiceNow Certifications: CIS - ITOM Discovery, or micro-certifications related to ITOM/CMDB.

Benefits

• Medical & Dental Insurance
• Home Office Allowance
• PLR (Profit Sharing Program)
• Life Insurance
• Food & Meal Vouchers
• Childcare & Nanny Allowance