[Hiring] Metadata Specialist @Anuvu

Role Description

The Metadata Specialist provides a vital role in supporting Anuvu’s airline metadata team across our customer accounts. As the airline metadata expert, you will:

• Document processes, track progress against key milestones, manage high-priority metadata, and ensure both quality and on-time delivery to clients.
• Participate in regular meetings with the metadata team and the broader account team to provide status updates, identify and address blockers, and ensure compliance with process improvements.
• Take ownership of quality control documentation, ensuring all necessary tasks are signed off during each client media cycle.
• Be responsible for issue resolution and prevention, ensuring all corrections are implemented and root cause analysis is conducted.
• Build strong relationships and foster collaboration and trust with both the airline team and external stakeholders/partners.

Qualifications

• 1-3 years data-entry/CMS experience, or similar applicable data experience preferred.
• Inflight industry experience is an added advantage but not essential.
• Extreme versatility, adaptability, and ability to function in high-paced environments.
• Ability to work with other global regions/cultures within different timezones.
• Ability to take initiative and contribute to a long-term vision.

Requirements

• Act as the subject matter expert for airline metadata across all OEM systems, offering support to the metadata team and Service Manager.
• Facilitate regular meetings and check-ins with the Metadata Team.
• Create and maintain process documentation, capturing airline-specific system nuances, client preferences, and any other relevant information.
• Develop, refine, and manage QC checklists to ensure metadata accuracy and compliance before final sign-off.
• Continuous process improvement – suggesting and implementing new processes to avoid errors or streamline metadata production.
• Ownership of key NLC / high priority metadata updates (i.e. Safety Videos / PRAMs / key advertisements or airline marketing videos).
• Ensure timely execution of content updates throughout the cycle.
• Investigate and resolve issues identified in OEM rack test reports, collaborating closely with OEM partners and internal stakeholders.
• Monitor key cycle milestones and maintain a calendar of deadlines, proactively follow up with internal stakeholders, provide updates during SteerCo meetings, and flag any issues or delays to the schedule.
• Assist with the information flow into the metadata team to all relevant departments.
• Assist the Service Manager with file tracking and issue reporting, ensuring the timely resolution of missing or failed files and implementing any necessary metadata updates.
• Maintain error log – ensuring all corrections are actioned and any issues are resolved as soon as possible.
• Conduct root cause analysis (RCA) and draft incident reports for onboard metadata errors.
• Training and developing the skills of the team.

Benefits

• Competitive benefits including medical, paid time off, disability and life insurance, flexible scheduling, employee assistance, and more.
• A unique opportunity to grow your knowledge and skills within a casual culture that thrives on collaboration and innovation.