[Hiring] Menu Operations Associate @Presto

Role Description

We are looking for a Menu Operations Associate to help build, configure, and continuously improve the AI context layer that powers Presto's drive-thru Voice AI.

• Manage menu configurations for assigned customer accounts, ensuring accuracy, completeness, and optimization for AI performance.
• Leverage AI tools and automation to find faster and smarter ways to deliver high-quality results.
• Maintain strong attention to detail and manage multiple projects simultaneously in a fast-paced, AI-native environment.
• Collaborate cross-functionally to resolve issues and ship improvements quickly.
• Catch errors before they reach production and maintain a high quality bar across configurations.

What You'll Do

• AI Context Configuration and Management:
  • Build, configure, and maintain restaurant menu context within Presto's content management system.
  • Ensure accuracy, consistency, and completeness of all AI context across assigned accounts.
  • Support ongoing updates, changes, and optimizations to drive down turnaround time.
• AI-Assisted Workflow and Automation:
  • Use AI tools as a core part of your daily workflow to accelerate configuration, QA, and troubleshooting tasks.
  • Identify opportunities to automate repetitive work, including bulk edits and validation checks.
  • Develop comfort with structured data formats and basic scripting.
• Customer Support and Communication:
  • Partner with customers to design, build, and maintain menu configurations.
  • Respond to customer requests and manage issue escalation tickets within defined SLAs.
  • Build strong relationships with corporate teams and restaurant operators.
• Project Coordination and Execution:
  • Manage multiple projects simultaneously with competing timelines and priorities.
  • Track progress and ensure deadlines are met across all assigned workstreams.
  • Collaborate with cross-functional teams to align on priorities, timelines, and deliverables.
• Technical Troubleshooting and Cross-Functional Collaboration:
  • Troubleshoot configuration and system-related issues.
  • Partner with Product, Engineering, and Operations teams to resolve technical challenges.
  • Participate in team meetings to communicate status and drive solutions.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience maintaining restaurant menus in POS systems (e.g., Brink, Xenial, Aloha, Micros, Positouch, Toast).
• Strong attention to detail and organizational skills.
• Comfort using AI tools (ChatGPT, Claude, copilots, or similar).
• Ability to manage multiple projects and stakeholders simultaneously.
• Strong problem-solving and troubleshooting abilities.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote environment.
• Comfort operating in fast-paced environments with changing priorities.
• Strong interpersonal skills and a positive, team-oriented mindset.

Nice to Have

• Basic scripting or automation experience (Python or similar).
• Experience with LLM prompting, conversational AI, or agent-based systems.
• Previous project management or project coordination experience.
• Experience with ticketing systems (e.g., Jira or similar tools).
• Experience working in a high-growth or startup environment.
• Familiarity with restaurant operations, terminology, and workflows.

Benefits

• U.S. base salary range: approximately $55,000 to $65,000 annually, plus benefits.
• Medical, dental, and vision insurance.
• 401(k) program.
• Paid time off (PTO).

Our Commitment

We value people from all walks of life and are committed to building an inclusive and equitable work environment. We strongly encourage candidates from historically underrepresented backgrounds to apply.

Presto is an equal opportunity employer. If you need an accommodation to access the application or interview process, please contact [email protected].