[Hiring] Mental Health Virtual Assistant | Patient Coordinator & Administrative Support @Winning Assistants

Role Description

Our client is a compassionate, U.S.-based mental health practice dedicated to helping individuals build resilience and improve their emotional well-being through evidence-based therapy and personalized care. They are looking for a proactive and compassionate Mental Health Virtual Assistant to become an integral part of their growing team. This role is ideal for someone who enjoys interacting with patients, staying organized, and supporting a healthcare practice behind the scenes.

• Serve as the virtual front desk by answering incoming phone calls professionally and promptly.
• Respond to patient emails and inquiries with excellent customer service.
• Schedule, reschedule, and confirm patient appointments.
• Maintain provider calendars and ensure efficient scheduling.
• Verify patients' insurance benefits and eligibility.
• Perform general healthcare administrative tasks and maintain accurate patient information.
• Support daily clinic operations to ensure smooth workflow.
• Conduct outbound calls to previous patients to encourage appointment scheduling.
• Help re-engage inactive patients to improve provider schedules and practice growth.
• Assist with updating the practice's website as needed.
• Support basic social media management and content updates.
• Provide basic billing assistance when needed.

Qualifications

• At least 2 years of healthcare or medical virtual assistant experience.
• Experience handling patient scheduling, appointment coordination, and administrative support.
• Strong verbal and written English communication skills with a neutral, professional phone presence.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.

Requirements

• Experience supporting a mental health or behavioral health practice.
• Experience verifying insurance benefits.
• Exposure to medical billing processes.
• Experience conducting outbound patient calls or appointment reactivation campaigns.
• Familiarity with website or social media management.

Benefits

• Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training and certification.
• Top 1% VA Performance Training: Access to proprietary training on communication and best practices.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client.
• Access to Tools & Resources: Templates, workflow guides, and productivity tools.
• Optional Performance-Based Incentives: Some clients may offer bonuses or increased hours based on performance.