[Hiring] Mental Health Virtual Assistant @Winning Assistants

Role Description

You will be supporting a growing U.S.-based mental health practice currently run by a solo practitioner. The practice is in an early growth stage and needs a highly reliable, proactive Virtual Assistant to help manage operations, improve patient experience, and unlock significant growth potential.

• Operating alone with no administrative staff
• Seeing ~4 patients per week but has 650+ monthly website visitors
• Losing potential revenue due to missed calls, low conversion, and administrative overload
• Managing a backlog of documentation and $4,000+ in unclaimed insurance billing

This role is critical in helping the practice scale, improve patient access, and recover lost revenue.

Qualifications

• Strong, professional phone presence with clear and neutral English communication
• Experience in medical/healthcare settings (mental health preferred)
• Proven ability in billing, claims follow-up, and insurance processes
• Excellent documentation skills and attention to detail
• Comfortable handling heavy call volumes and administrative workload
• Emotionally intelligent and compassionate, especially in sensitive situations
• Strong problem-solving and de-escalation skills
• Highly proactive, dependable, and self-managed
• Tech-savvy and adaptable to new systems

Requirements

• Must be amenable to extended hours and on-call availability when needed
• Excellent English comprehension, speaking, and writing skills (non-negotiable)
• Relevant work experience in administrative, CRM, digital, or support roles
• Strong attention to detail and ability to follow instructions accurately
• Ability to work independently without constant micromanagement
• Proactive personality with a willingness to take initiative
• Open to learning, growing, and being trained
• Someone who can be trusted with responsibility and ownership
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.