[Hiring] Mental Health Alumni Coordinator @Lightfully Behavioral Health

Role Description

The Alumni Coordinator is responsible for strengthening post-discharge engagement and increasing alumni readmissions through structured outreach, proactive relationship management, and early identification of clinical instability. This position serves as the primary human contact behind the alumni communication platform, ensuring timely responses, improving engagement rates, and facilitating warm handoffs to Admissions when step-back care is appropriate.

Major Responsibilities

• Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”).
• Alumni Engagement & Outreach
  • Manage structured post-discharge communication cadence (e.g., 48-hour, 7-day, 30-day, 60-day, 90-day, 6-month, and annual intervals).
  • Respond to alumni text communications within 1 business day.
  • Build authentic, consistent relationships with alumni to reinforce long-term connection to care.
  • Initiate proactive personal outreach beyond automated scripts, particularly for non-responsive or previously vulnerable alumni.
• Alumni Advocacy:
  • Assist in developing and executing the Alumni Ambassador Program.
• Readmission Facilitation & Growth
  • Identify alumni expressing increased stress, relapse risk, or decompensation.
  • Normalize and introduce step-back care as a proactive support option when appropriate.
  • Coordinate timely warm handoffs to the Admissions team.
  • Contribute directly to the organizational goal of increasing alumni/alumni referral admissions to 30%.
  • Track alumni engagement metrics and conversion touchpoints in collaboration with Admissions leadership.
• Pre-Discharge Introduction & Continuity
  • Introduce alumni services to current clients, including setting expectations for post-discharge communication and ongoing support.
  • Ensure alumni opt-in to communication platform prior to discharge.
  • Attend alumni support groups to enhance continuity.
• Cross-Functional Collaboration
  • Partner with Admissions to ensure timely follow-up and conversion opportunities.
  • Collaborate with Clinical leadership regarding risk escalation protocols.
  • Participate in pipeline and census discussions as appropriate to support alumni conversion strategy.
• Performs other duties, as assigned.

Qualifications

• Bachelors Degree, Master’s Degree in mental health counseling or related field.
• A minimum of 2+ years of experience, preferably in mental health field.
• Experience in admissions, alumni engagement, outreach, or client relationship management preferred.

Requirements

• Strong relational and consultative communication skills.
• Comfortable operating in a metrics-driven, performance-based environment.
• Ability to recognize risk indicators and escalate appropriately.
• High organization and follow-through with multiple concurrent communication threads.
• Ability to balance warmth with professional boundaries.
• Basic computer literacy in Microsoft Office programs, including Microsoft Word, Excel, and PowerPoint.
• Basic knowledge of general office equipment is required.
• Ability to communicate effectively and fluently in English, both verbally and in writing is a requirement.
• Ability to maintain confidentiality.
• Strong communication skills. Must have the ability to effectively present information and respond to questions from patients, referents, and the public.
• Able to work for prolonged periods sitting at a desk and working on a computer.
• Must have the ability to communicate with individuals over phone, electronic correspondence, virtual platforms and in-person.
• Ability to operate in occasionally busy or fast-paced environments.
• Must be able to demonstrate working effectively with and showing respect to all staff and alumni, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/expression, and political backgrounds.
• Must navigate emotionally sensitive conversations with professionalism and composure.
• Must maintain appropriate professional boundaries and judgment in written and verbal communication.
• Must demonstrate ability to navigate crisis and solving problems independently, using best judgment and critical thinking skills.
• Must maintain a positive, friendly, and welcoming attitude with staff and clients at all LBH facilities and within the organization.
• Must utilize professional communication when addressing issues with clients, staff and alumni.
• Must be at least 21 years of age.
• Must have the ability to secure reliable WiFi.

Benefits

• Competitive compensation.
• Medical, dental, and vision insurance.
• Paid time off.
• Self-care days.
• 401(k) plan.
• Continuing education and professional development opportunities.
• Employee assistance program (EAP).
• A supportive, mission-driven culture that values authenticity, connection, and integrity.