[Hiring] Mental Health Administrative & Marketing Virtual Assistant @Winning Assistants

Role Description

The Mental Health Administrative & Marketing Virtual Assistant will support patient care and practice growth through various administrative and marketing tasks.

Core Responsibilities

• Patient Support & Scheduling (Top Priority)
  • Answer incoming patient calls and respond to inquiries professionally and compassionately.
  • Educate prospective patients about available services and treatment options.
  • Assist with scheduling new patient consultations and follow-up appointments.
  • Conduct patient follow-up communications and appointment reminders.
  • Provide exceptional customer service and patient experience.
• Patient Intake & Administrative Support (Top Priority)
  • Complete new patient onboarding and intake processes.
  • Set up new patient profiles and records in Simple Practice.
  • Perform insurance pre-qualification and eligibility checks.
  • Coordinate patient documentation, forms, and required paperwork.
  • Maintain accurate patient records and administrative workflows.
  • Support communication between patients and providers.
• Marketing & Practice Growth Support (Top Priority)
  • Update and maintain the practice's Psychology Today profile.
  • Assist with website content updates and modifications.
  • Support Google Ads campaigns and basic marketing initiatives.
  • Help improve online visibility and patient acquisition efforts.
  • Assist with practice growth projects and outreach activities.

Qualifications

• Experience with Simple Practice.
• Previous healthcare, behavioral health, psychology, or mental health practice experience preferred.
• Strong patient communication and customer service skills.
• Experience with patient intake, insurance verification, and scheduling.
• Basic website editing experience.
• Exposure to Google Ads or digital marketing support.
• Excellent written and verbal English communication skills.
• Organized, proactive, and detail-oriented.
• Comfortable balancing administrative and marketing responsibilities.

Requirements

• Must be proficient in speaking and writing English very clearly.
• Must have relevant work experience.
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory).
• Must be available for video meetings with your camera on (when needed).

Technical Requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.