[Hiring] Membership Services Coordinator @Girl Guides of Canada

Role Description

The Member Services Coordinator supports managing the girl registration system to ensure processes, project plans, and system testing are effective and up-to-date. Maintains processes, policies, and tools that support families and staff with girl registration. Leads all communication planning related to girl registration.

• Support the girl registration system, by developing and maintaining the annual processes and project plan, supporting in the development of requirements, system testing, and ongoing system support.
• Support testing and implementation of Digital Transformation enhancements.
• Review, maintain, and continuously improve related processes, policies, and tools that support registering families.
• Build thorough registration system testing processes.
• Train and support staff testers and ensure testing is completed within set timelines.
• Develop and improve policies, processes, and functionalities to deliver frontline expertise to caregivers and members.
• Lead the development of project communications, including communication plans.
• Coordinate department budget related tasks and contribute to the development of department budgets, as required.
• Develop and maintain associated tools and resources, such as user guides, training documents, fact sheets, in development and collaboration with IT (and other departments).
• Work with technical experts for the development and implementation of new projects.
• Maintain a high level of knowledge of the membership database and of the girl registration system.
• Apply organizational policies regarding diversity, equity and inclusivity to processes, communications and customer service.
• Adhere to all relevant policies, procedures, and practices.
• Liaise with other departments as required.
• Provide general, ongoing support to members/volunteers, responding to/directing inquiries and consulting with the appropriate groups and individuals to support the mission and vision of GGC.
• Other duties as assigned.

Qualifications

• Related degree or diploma (i.e., Business Administration, Information Technology, Project Management, Public Administration, Non-Profit Management, Business Analysis) or equivalent work experience.
• 2 years’ related experience working in an office environment.
• Experience with registration systems, project coordination, and communications planning.
• Proficient in MS Office Suite and Office 365; knowledge of CRMs, and adaptability with changing technologies.
• Skilled at organization, setting priorities, and managing time.
• Ability to work independently, including thinking critically and creatively to find solutions, and with a team, including collaboration and training.
• Excellent communication (written and verbal) skills.
• Outstanding attention to detail.

Benefits

• Generous health benefits (Health, Dental, Vision, Health Service Spending Account)
• Paid time off
• Eligible to join the pension plan after 12 months
• Collaborative remote work environment
• Fun and friendly work environment and work-life balance

Hiring Range

$50,200.00 - $59,260.00

Application Deadline

Friday, October 9th, 2026, by 5 pm ET.