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Medical Support Specialist @Careers at Eucalyptus

[Hiring] Medical Support Specialist @Careers at Eucalyptus

Apr 12, 2025 - Careers at Eucalyptus is hiring a remote Medical Support Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: UK.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Medical Support team is at the heart of Eucalyptus and our brands. The team thrives on making every patient feel uniquely cared for and ensuring our Prescribers and fellow team members can rely on us.

  • Triaging asynchronous medical enquiries efficiently to ensure excellent patient safety and care is provided
  • Providing outstanding medical advice to patients at scale (by email and phone), which creates lasting impressions because of its depth and personalisation
  • Responding to medical incidents within agreed SLAs
  • Assisting in the creation of medical knowledge centres that empowers our Patient & Medical Support teams to provide deeper and more personalised patient experiences
  • Proactively engaging with patients throughout their treatment journey
  • Working closely with a team of Medical Support Specialists to assist in building processes and systems that get better over time
  • Being a critical point of contact for our Eucalyptus prescribers, Health Coaches and other teams

Qualifications

  • A registered healthcare professional with 2+ years post-registration experience in any healthcare setting, such as a Pharmacist or Nurse
  • Passion for online and primary care - demonstrated experience in primary care conditions and online experience is a big plus
  • Tech-savvy - confident in navigating digital applications for clinical practice
  • Experienced decision maker - can make timely and accurate referral decisions based on clinical expertise; stressful situations don't phase you
  • Trust - patients trust you implicitly because of your experience, confidence and manner
  • Clear communicator - communicating with patients, health professionals and team members comes naturally; you get the message across clear and concise
  • Heart - patients love their interactions with you, feel safe and supported in your care and keep coming back!

Requirements

  • Experience of supporting or treating patients via online, text-based asynchronous conversations
  • Experience of supporting or treating patients with modern weight loss treatments

Benefits

  • Your own stake in the business with our employee options program
  • A monthly wellness allowance, for you to spend on whatever wellness means to you
  • A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself
  • 25 days holiday + bank holidays with an enhanced parental leave policy
  • A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties
  • Your own MacBook and more!

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đź“Ť Be aware of the location restriction for this remote position: UK
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Back to Remote jobs  >   All others
Medical Support Specialist @Careers at Eucalyptus
All others
Salary đź’¸ unspecified
Remote Location
UK
Job Type part-time
Posted Apr 12, 2025
Apply for this position Unlock 54,333 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: UK
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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