[Hiring] Manager, Service Technologies @AGCO

Role Description

The Manager, Service Technologies is a senior technical leader within PTx Repair Services, responsible for global service technology and repair enablement across Regional Service Centers and authorized service providers. This role owns the service technology lifecycle from product introduction through end-of-service, ensuring products are serviceable and supported by effective diagnostics, tooling, documentation, and training. Serving as the primary technical authority, the position bridges Engineering, Operations, and Customer Support while leading complex global initiatives with a high degree of autonomy.

• Define and execute the global service technology strategy, owning service readiness from NPI through end-of-service and establishing global standards for diagnostics, tooling, and repair systems.
• Lead the development and release of SBOMs, repair tools, diagnostics, firmware/software utilities, and test procedures to enable consistent, high-quality global repair execution.
• Oversee technical documentation, repair procedures, service bulletins, and global training programs to ensure consistent service capability and knowledge transfer across service networks.
• Serve as the primary service technology interface to Engineering, Quality, Product Management, Materials, Purchasing, and Operations, influencing product, tooling, and service part decisions.
• Improve repair performance, warranty quality, and cost efficiency through data-driven analysis, root-cause problem solving, and continuous improvement initiatives across global repair programs.

Qualifications

• Bachelor’s degree in an engineering or technical discipline (or equivalent practical experience), with 4–6 years of experience in service engineering, repair operations, diagnostics, or technical support.
• Strong expertise in repair technologies, diagnostics, and service process development, with hands-on experience improving repair effectiveness and reliability.
• Proven ability to work independently and lead complex initiatives, demonstrating ownership and accountability with minimal supervision.
• Excellent analytical, problem-solving, and root-cause analysis skills, including familiarity with failure analysis, warranty processes, and product lifecycle management.
• Experience supporting global repair operations or service provider networks, with added exposure to NPI service readiness, technical documentation, and training development.

Benefits

• Health care and wellness plans
• Dental and vision plans
• Flexible and virtual work options (where available)
• 401(k) Savings Plan with company match
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
• Paid holidays and paid time off
• Health savings and flexible spending accounts
• Reimbursement for continuing education
• Life insurance and other supplemental insurance plans