[Hiring] Manager, Service Delivery Partners - MVA Affiliate Clinics @Lifemark Health Group

Role Description

This is a remote opportunity and can be based anywhere in Ontario. Occasional travel for events and to client sites will be required.

Lifemark Health Group is seeking a dynamic and results-driven Manager, Service Delivery Partners – MVA Affiliate Clinics to support the ongoing success and growth of our Motor Vehicle Accident (MVA) Affiliate Clinic Network. The role will report into the Director, Providers and Partnerships.

Aligned with our mission of 'Movement to a better life,' this role is responsible for:

• Building strong partnerships
• Ensuring service excellence
• Driving performance across affiliated providers

To excel in this position, you have a passion for providing high quality healthcare and a great experience for those we are serving as well as our partners. You are highly organized with meticulous attention to detail, analytical in your thinking, and possess exceptional problem-solving skills. Superior verbal and written communication skills are required, framed with a strong knowledge of MS Word, Teams, Excel, PowerPoint, and databases. Strong knowledge of industry-relevant legislation and regulations is vital in providing direction and support. You rely on your healthcare background to offer guidance and solutions in your role.

Effective communication is key in fostering these relationships, and while proficiency in French is an asset, knowledge of multiple languages is also valued.

Qualifications

• 3–5+ years in healthcare, rehabilitation, or insurance industries
• Experience managing clinic networks or service delivery partners
• Relevant healthcare degree is an asset
• Strong analytical, communication, and problem-solving skills
• Proficiency in Microsoft Office tools

Requirements

• Partner & Affiliate Relationship Management
• Cultivate and manage relationships with MVA affiliate clinics and service delivery partners
• Act as a trusted advisor and key point of contact
• Monitor partner satisfaction and referral performance
• Identify growth opportunities within the network
• Service Delivery & Quality Assurance
• Ensure adherence to service standards from intake to delivery
• Act as subject matter expert on MVA and operational requirements
• Conduct audits and ensure compliance with standards
• Analyze outcomes and provide reporting insights
• Operational Leadership & Collaboration
• Collaborate with internal teams to support service delivery
• Support onboarding of new clinics including training
• Develop and deliver educational sessions and materials
• Business Development & Growth
• Support expansion of the affiliate clinic network
• Manage opportunity pipeline and market analysis
• Contribute to strategic growth initiatives

Benefits

• We are committed to creating an inclusive environment where people from all backgrounds can thrive
• Improving inclusion and equity is a collective responsibility
• Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities

Accomodation

• Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process
• Email us at Talentatlifemark.ca