[Hiring] Manager, Revenue Cycle and Coding Business Operations @Lucet

Role Description

The role of the Revenue Cycle and Coding Business Operations Manager supports the strategy, planning, and execution of key operational initiatives across the Revenue Cycle Management and Medical Coding functions. This role partners with operational leaders, technology, product, and customer success to optimize how people, process, and technology align to deliver high-quality services that support our broader product portfolio. This role requires a strategic thinker with strong analytical and communication skills, operational experience in healthcare services, and the ability to translate business goals into executable plans.

What You Will Do - Essential Functions

• Translate strategic objectives into actionable operational roadmaps, including prioritized plans, milestones, business cases, and cross-functional execution aligned to organizational goals.
• Drive operational excellence by designing scalable processes, improving efficiency and quality, and maintaining documentation, SOPs, and implementation tracking to support growth and workforce management.
• Optimize operational technology and platforms by monitoring tool performance, identifying gaps, defining requirements, and aligning capabilities with business needs and priorities.
• Drive data-informed decision-making by developing KPIs, dashboards, and analytics, analyzing trends and risks, and providing insights and recommendations to improve performance and outcomes.

Qualifications

• Bachelor's degree in healthcare administration, business, finance, or a related field OR equivalent combination of education and experience.
• 5+ years of progressive experience in business operations, healthcare operations, strategy, consulting, or a related field.
• Experience in healthcare, revenue cycle management, medical coding, or related services function.
• Demonstrated ability to advance cross-functional initiatives and deliver results through influence in a matrixed environment.
• Strong analytical skills with the ability to use data to inform decisions.
• Ability to pass a background check upon hire and throughout employment.

Requirements

• Someone who embodies our values by:
• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is an opportunity.
• Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.
• Competencies:
• Strategic thinking and operational business judgment.
• Strong program and project management skills.
• Ability to operate independently and influence without authority.
• Collaborative and pragmatic approach to problem solving.
• Responsible with a high level of integrity and ethical standards.
• Intuitive nature to identify compliance irregularities.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams.

Benefits

• Annual compensation between $90,000 - $102,000, PLUS an annual performance-based, discretionary incentive.
• Comprehensive health benefit options: Medical, dental, and vision coverage.
• 401(k) with competitive employer match.
• Company-paid life and disability insurance.
• Paid parental leave and wellbeing incentives.
• Generous paid time off, including volunteer time.
• Flexible spending accounts for healthcare and dependent care.
• Professional development opportunities and tuition reimbursement.
• Remote work flexibility (role-dependent).
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

Working Conditions

• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
• Frequent use of computer and phone systems.
• Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
• A quiet workspace with minimal background noise for calls.