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Manager, RCM @Headspace

[Hiring] Manager, RCM @Headspace

Apr 05, 2025 - Headspace is hiring a remote Manager, RCM. 💸 Salary: $99,000-$138,000 + equity + benefits. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are seeking a dynamic and experienced Manager to lead our RCM A/R team and drive performance and operational excellence. This individual will oversee the insurance and member billing teams’ activities, drive improvements in process optimization and collections performance, while actively managing key issues related to health plan and patient collections. The Manager will also be responsible for coaching and training team members, managing productivity, quality, and performance, as well as collaborating cross-functionally to implement new health plan contracts and client-specific networks (CSNs).

  • Lead and manage the day-to-day operations of the insurance and member billing teams, providing coaching, mentorship, and performance feedback to ensure team success and growth.
  • Provide ongoing training and development opportunities for team members to enhance technical skills, improve productivity, and ensure billing accuracy.
  • Foster a continuous learning environment to increase team competency and performance.
  • Take ownership of detecting and resolving health plan and patient collections issues, driving timely and effective resolution to minimize financial risk and enhance revenue cycle efficiency.
  • Monitor and manage team productivity and quality metrics, ensuring the team meets or exceeds performance targets.
  • Lead the identification and implementation of process improvements aimed at enhancing billing efficiency, reducing claim rejections or denials, minimize write-offs, and accelerating A/R resolution.
  • Collaborate with Product, Engineering, Client Success, and Clinical Operations teams to ensure smooth implementation of new health plan contracts, EAP contracts, and CSNs.
  • Manage escalated and high-priority insurance claims or member questions.
  • Act as the point of contact for escalated billing and collections issues with internal stakeholders and external partners, including health plan representatives.
  • Analyze data to identify trends and areas of improvement, making recommendations for operational and strategic adjustments.
  • Ensure the team is adhering to all regulatory requirements, including HIPAA compliance, and that all billing processes and workflows follow company and industry standards.

Qualifications

  • 7+ years of experience in Revenue Cycle Management, with a strong background in medical claims, health plan rules, and patient collections processes.
  • 2+ years of experience in a managerial or leadership role, with a track record of driving performance, developing teams, and overseeing billing operations.
  • Strong knowledge of insurance billing, coding, and claims follow-up, including denials, rejections, underpayments, and A/R management.
  • Proficient in Excel, data analysis, and reporting, with the ability to develop and implement strategies based on data-driven insights.
  • Strong communication, problem-solving, and interpersonal skills, with the ability to build relationships across teams and departments.
  • Ability to thrive in a fast-paced and dynamic environment with evolving processes and priorities.

Preferred Skills

  • Experience in behavioral health, telehealth, or digital health preferred.
  • Bachelor’s degree in Healthcare Administration, Business, or related field preferred.

Benefits

  • The anticipated new hire base salary range for this full-time position is $99,000-$138,000 + equity + benefits.
  • Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States.
  • At Headspace, base salary is but one component of our Total Rewards package, which includes: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more.

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Before You Apply
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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Manager, RCM @Headspace
All others
Salary 💸 $99,000-$138,000 + equity + benefits
Remote Location
USA
Job Type full-time
Posted Apr 05, 2025
Apply for this position Unlock 54,812 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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