[Hiring] Manager, Pre-Sales & Professional Services @ASSA ABLOY

Role Description

The Manager, Credential Management Professional Services & Pre-Sales Engineering provides leadership for a team of Professional Services Consultants, Solution Architects, and Pre-Sales Engineers supporting Credential Management’s Identity and Credential Management, PKI, Authentication, and Access Control solutions. This leadership role is responsible for aligning technical sales engagement, solution architecture, implementation services, and customer adoption activities to drive revenue growth, customer satisfaction, and successful business outcomes.

The position serves as a trusted advisor to customers, partners, and internal stakeholders throughout the customer lifecycle—from solution evaluation and technical validation through deployment, adoption, and expansion. The role partners closely with Sales, Product Management, Engineering, Customer Success, Support, and Marketing to ensure successful delivery of HID solutions across various markets.

As our Manager, Pre-Sales & Professional Services, you’ll support HID’s success by:

• Leading, coaching, developing, and retaining a high-performing Credential Management Professional Services and Pre-Sales Engineering team.
• Achieving Credential Management sales revenue, bookings, customer retention, and growth objectives.
• Directing the delivery of implementation, integration, migration, training, consulting, architecture review, and solution validation services.
• Partnering closely with Sales leadership to establish governance frameworks and scalable delivery systems.
• Serving as the senior escalation point for complex and strategic customer, technical, and delivery matters.
• Providing strategic leadership and technical guidance across identity and security solutions.
• Leading Credential Management operational planning activities.
• Partnering with sales leadership to drive technical sales strategy and business growth initiatives.
• Collaborating with various stakeholders to translate customer requirements into product improvements.
• Supporting customer engagements requiring technical leadership.
• Establishing and driving scalable standards for project governance and service excellence.
• Monitoring and evaluating industry trends and emerging technologies.
• Providing operational input and workforce planning recommendations.
• Contributing to Credential Management business planning and go-to-market strategies.

Qualifications

• Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, Engineering, or a related discipline.
• 7+ years of experience in cybersecurity, identity and access management, enterprise software, or security technology industries.
• 5+ years leading customer-facing technical teams within relevant domains.
• Experience leading Professional Services, Solution Architecture, Technical Consulting, or Pre-Sales Engineering teams.
• Proven success supporting enterprise and government customers.
• Strong expertise in IAM, PKI, Credential Management Systems, PACS, MFA, cloud security, and cybersecurity frameworks.
• Demonstrated leadership, coaching, team development, and stakeholder management capabilities.
• Strong customer-facing communication, presentation, consulting, and relationship-building skills.
• Ability to manage complex technical and business initiatives across multiple stakeholders.
• Proficiency with Microsoft Office applications.
• MBA or advanced technical degree is preferred.
• Professional certifications such as CISSP, CISM, CCSP, PMP, ITIL, or related certifications is preferred.
• Experience supporting large-scale identity, cybersecurity, or credential management deployments in regulated industries is preferred.

Benefits

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources.
• Part of a global organization pioneering hardware, software, and services.